Head of Product, JustCall

The Company Behind the Products

Every business talks about better customer conversations. SaaS Labs builds products that actually make them happen.

What are we building Through a powerful ecosystem including JustCall, CallPage, and ServiceAgent.ai, we empower thousands of businesses to move beyond talk and drive truly meaningful customer conversations.

Where are we now Supported by a dedicated team of 300+ across India, Poland and the US, and the strategic backing of Peak XV and Base10 Partners, we are fundamentally redefining the art of customer conversation - and we're just getting started.

What's it like to work here Total ownership. We're a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact.And, if you're already nodding along, let's start the conversation.

Our Flagship Product

With JustCall, we're leading the innovation on how sales and service teams connect with their customers - using AI - across calls, texts, emails, WhatsApp, and whatever comes next! It's a omni-channel communication system that helps 7000+ of our customers serve theirs better - with 24/7 AI Agents, on-point integrations, and other forward-looking features.

Your Mission

We're looking for a Head of Product to own all product areas in JustCall. This is a senior leadership role - you'll define strategy, drive execution, and scale product impact across JustCall, reporting to the GM of Product, Design and AI..

You'll be a strategic partner to Engineering, Design, Marketing, and Sales - translating product decisions into business outcomes, customer value, and long-term competitive advantage. You'll set the product vision, align teams around sharp priorities, and ensure we ship high-impact solutions.

Your Toolkit

• 10+ years of product leadership in SaaS, AI/ML, or platforms with 5+ years managing PMs.
• Proven track record building complex, multi-surface products across diverse stakeholders.
• Experience shipping AI-powered products at scale; hands-on familiarity with agentic or multi-turn AI experiences.
• Strong understanding of AI systems and how to integrate them into existing product portfolios.
• Deep customer empathy and the ability to turn user needs into sharp product decisions.
• Operational rigor - you deliver measurable improvements in quality, retention, and efficiency.
• Excellent judgment - you know when to go deep, when to delegate, and when to push back.
• A genuine commitment to growing people and raising the craft bar across the team.
• Comfort thriving in fast-moving environments where priorities evolve and ambiguity is the norm.

Extras that give you an edge

• You've worked directly in CCaaS, CPaaS, CRM, or sales engagement environments - you understand how reps, managers, and ops teams actually work.
• You have a strong background in voice and telephony products, or have shipped communication-heavy workflows before.
• You've navigated a platform transition - legacy to AI-native - and know what it takes to drive transformation.
• You've influenced pricing, packaging, or go-to-market strategy alongside product decisions.
• You've built in a multi-product company and know how to create coherence across a portfolio without slowing teams down.
• You have founder instincts - you've operated with lean resources, made fast calls, and owned the outcome either way.

Benefits

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.
• We don't track hours, just impact. Work when you're most productive, as long as you show up for your team.
• Hybrid working model with 4 in-office days per week.
• Competitive pay that reflects your skills, experience, and the value you bring.
• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.
• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn't come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

Curious about what we're building Follow us on LinkedIn to be the first to know!