About the Ecosystem
Razornext focusses on building superior customer experiences that deliver business outcomes, not just outputs. We build these experiences leveraging our deep expertise across Design, Data, technology and personalization orchestration. We are part of Razorpod Group which itself is an established and trusted partner for more than 50+ clients across India and South East Asia. Some of the leading clients trust us with their Product Design and Digital experiences such as Flipkart, Royal Enfield, Diageo, LG, Himalya, SUD Life Insurance, Religare, HP, Greaves electric Ampere, Revolt.
Key Responsibilities
As the Head of UX, you will lead the design team at Razorpod and its group companies. We focus on building experiences that integrates Design, Data, Technology, and personalization at scale, resulting in high performing products and world-class customer experiences. The role is not a traditional downstream design function; it's a high impact growth role. This role will be owning and scaling user experience practice, across client engagements and internal products. The success of this role is not defined by screens shipped or design quality alone. Instead, the role exists to define and redefine how UX built, owned, scaled, and measured by business impact of our clients.
Key Responsibilities:
Scaling UX Practice:
- Own end-to-end UX across client mandates and internal products, from discovery to post-launch optimization
- Lead, mentor, and grow a team of designers, strategists, and UX engineers
- Co-own the UX personalization strategy by working closely with data, engineering, and Martech teams
- Embed measurement, experimentation, and continuous learning into UX workflows
- Set clear goals, performance benchmarks, and growth paths for the UX function
Leadership & People Growth
- Lead, mentor, and grow a team of designers, strategists, and UX engineers
- Maintain high standards of quality, speed, and accountability across all UX work
- Refine the design processes, methods, and best practices
- Manage multiple complex UX initiatives in parallel while meeting timelines and quality expectations
Strategic Client Interactions
- Act as the primary UX lead for key client engagements, ensuring solutions align with user needs and business objectives.
- Translate complex UX concepts into clear narratives for CXOs and stakeholders
- Lead discovery sessions, user research, competitive analysis, and stakeholder workshops
- Partner with leadership to support new business opportunities and growth initiatives
Ownership & Delivery
- Take complete ownership of design deliverables, from research and wireframing to high-fidelity prototyping and final delivery.
- Ensure all work adheres to established brand guidelines, UX best practices, responsive design standards and redefine them if needed.
- Work closely with product managers, developers, and cross-functional teams to refine requirements and ensure successful implementation.
Requirements
- A minimum of 8+ years of relevant experience in product/UX design, with at least 3+ years in a role managing senior designers and complex projects.
- A strong portfolio demonstrating expertise in architecting user-centered solutions for digital experiences
- Proven experience working closely with engineering, data, and Martech teams to translate insights into scalable UX decisions
- Ability to interpret analytical data, translate insights into user intent signals, and use them to drive UX strategy, optimization, and personalization.
- Advanced knowledge of Figma, Adobe Creative Suite, and industry-standard design software.
- Exceptional verbal and written communication skills to present concepts persuasively to clients
Application Process
- Application via Google Form: Complete the required fields, including your LinkedIn profile and Proof of Work.
- Technical Round (45 mins): Comprehensive assessment of technical expertise, design strategy, and problem-solving abilities.
- Leadership Round (45 mins): Strategic discussion regarding managerial vision, leadership capabilities, and growth plans.
- Selection: Offer rollout and negotiation upon successful completion of rounds.
If you're excited about shaping the next evolution of UX and customer experiences, not just managing design delivery, we'd love to hear from you.
