The Role
As Head of Operations & Strategy, you will be the execution engine and strategic co-pilot of owning the daily ops that keep the business running while shaping the big-picture decisions that drive growth. You will work hand-in-hand with the founders to build a scalable, profitable, and market-leading D2C brand.
What You Will Own
Operations — Supply Chain & Fulfilment
- Own end-to-end supply chain from manufacturer to customer doorstep
- Manage demand forecasting, inventory planning, and stock availability across D2C and Amazon
- Own 3PL partnerships, warehouse operations, and last-mile fulfilment
- Manage Amazon Seller Central — FBA, FBF, account health, and listings
- Drive cost-per-order reduction while improving delivery speed and reliability
Operations — Vendor & Procurement
- Lead vendor negotiations for manufacturing, packaging, and logistics
- Build a resilient, multi-vendor supply base to reduce dependency and risk
- Ensure quality standards, certifications (BPA-free, food-grade), and compliance
Strategy & Growth
- Partner with founders on annual planning, business priorities, and growth roadmap
- Identify new channel opportunities — marketplaces, quick commerce, offline, international
- Lead category expansion — new products, new customer segments, new geographies
- Build business cases, financial models, and GTM plans for strategic bets
- Track competitive landscape and translate insights into action
P&L & Financial Oversight
- Own the operations and business P&L — COGS, logistics, fulfilment, and overheads
- Build monthly MIS, dashboards, and reporting for founders and investors
- Identify and execute cost reduction initiatives across functions
Team & Process Building
- Build and lead a lean, high-performing team as the company scales
- Create SOPs, playbooks, and systems that scale 10x without breaking
- Work cross-functionally with marketing, product, finance, and customer experience
Who We Are Looking For
- 8–12 years of experience in operations with a strong strategic mindset
- Background in quick commerce, D2C, consulting, or high-growth startups
- Proven P&L ownership — you've managed costs, margins, and business outcomes
- Hands-on with Amazon/marketplace ops, 3PL management, and D2C fulfilment
- Data-driven — comfortable with Excel/Sheets, dashboards, and operational metrics
- Bias for execution — you don't just make decks, you make things happen
- High ownership mindset — someone who treats business as their own
Bonus Points
- Experience at a kids product, FMCG, or consumer goods D2C brand
- Prior founder's office or CXO office experience at a startup
- MBA from a premier institute (IIM, ISB, or equivalent)
- Familiarity with Shopify, WMS tools, or logistics tech platforms
