Head of Operations

Job Title: Head of Operations

You should apply if you:

1. Have 6–10 years of experience in supply chain, logistics, or warehouse operations in D2C, e-commerce, or FMCG.
2. Have successfully set up and scaled warehouses and fulfillment networks across multiple channels (D2C, B2B, Modern Trade, 3PL, etc.).
3. Possess strong leadership skills with experience in hiring, training, and managing ground operations teams.
4. Have hands-on knowledge of WMS, OMS, and operational analytics tools.
5. Thrive in high-growth, execution-heavy environments and are obsessed with structure, speed, and outcomes.
6. Have experience managing 3PL partners, dark stores, and internal/external fulfillment nodes.
7. Are deeply familiar with cost optimization, SLA adherence, and customer experience in last-mile and warehouse operations.

You should not apply if you:

1. Do not have prior experience in managing multi-node warehouse and logistics networks.
2. Are unfamiliar with setting up new warehouses, planning layouts, or implementing SOPs.
3. Lack experience in cross-functional collaboration or managing external vendors.
4. Have not led teams in operational roles or hesitate to get involved in ground-level execution.
5. Prefer working in fully established systems instead of building things from scratch.

What will you do

You will lead and scale end-to-end supply chain and operations across central warehouses, 3PLs, dark stores, EBOs, and B2B partners. Key responsibilities include:

1. Warehouse Setup & Expansion

• Lead greenfield warehouse launches including layout, infra, staffing, and onboarding.
• Develop and execute expansion roadmap based on business needs.
• Build scalable, modular warehouse processes for all order types.
• Ensure 100% order accuracy and consistent SLA adherence.
• Track KPIs like inventory health, shrinkage %, picking accuracy, and dispatch SLA.

2. Team Building & Capability Development

• Hire and train supply chain teams across all functions.
• Develop and enforce SOPs and safety practices for internal/external teams.

3. Logistics

• Design and execute cost-efficient, SLA-driven last-mile and bulk logistics.
• Manage 3PLs and monitor delivery rates, transit time, and return rates.

4. Dark Store & EBO Fulfillment

• Optimize inventory planning and replenishment.
• Track fulfillment performance and minimize stock-outs.

5. B2B Channel Management

• Manage end-to-end operations for marketplace and retail partners.
• Lead packaging, OTIF delivery, and reverse logistics.

6. Governance & Compliance

• Implement audit frameworks and maintain hygiene, safety, and tax compliance.

7. Cross-Functional Leadership

• Collaborate with product, tech, planning, finance, and customer teams.

Skills Required:

• Warehouse Management Systems (WMS) and Order Management Systems (OMS)
• Operational Analytics & KPI Dashboards
• Vendor & Partner Management
• SOP Design & Compliance
• Cost Control & Logistics Optimization
• Team Leadership & Capability Building
• Strong Communication and Cross-Functional Collaboration

Work Experience:

1. 6–10 years in operations/supply chain/logistics
2. Preferably in D2C, e-commerce, or FMCG
3. Proven experience with warehouse setup, 3PL control, and multi-channel fulfillment

Working days: Monday - Saturday

Location: Okhla Phase-1, New Delhi and Magnum Global Park, Gurugram

Perks:

• Friendly atmosphere
• High learning & personal growth opportunity
• Flexible Timings
• Diverse work environment

Why Nutrabay:

We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life's best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup that's revolutionizing the health industry.

Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximize the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty that will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.

About The Company:

Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers up till now and our family is constantly growing.

We have built a complex and high-converting eCommerce system and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.

Funding:

We raised $5 Million in a Series A funding.