Head of Information Technology

Role: Head of Information Technology

Location: Mumbai

Experience: 8-10 years (Fintech/Banking Preferred)

Working Days: 5 days working

About Snapmint

Snapmint is a leading fintech redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices.

Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep experience from companies like Oyo, Swiggy, Maruti Suzuki, and has successfully built and exited ventures in ad-tech, patent analytics, and bank-tech.

We are building the future of responsible consumer finance, simple, transparent, and customer-first.

Role Overview

We are looking for an experienced IT Head to lead and manage the organization's overall IT infrastructure, asset management, compliance, and network security across all Snapmint locations. The role requires strong technical leadership, operational discipline, and the ability to maintain secure, compliant, and highly available IT systems.

The IT Head will ensure efficient management of IT assets, network infrastructure, firewall security, and regulatory compliance requirements while supporting the organization's growth and operational needs.

Key Responsibilities

1. IT Infrastructure Management

• Oversee the overall IT infrastructure across all Snapmint offices and locations.
• Ensure high availability and reliability of network, internet, and internal IT systems.
• Manage LAN/WAN networks, VPNs, WiFi infrastructure, and connectivity across offices.
• Coordinate with vendors and service providers for infrastructure support.

2. Firewall & Network Security

• Configure and manage enterprise firewalls, routers, and switches.
• Monitor and maintain network security policies, access controls, and threat protection.
• Ensure proper segmentation, VPN access, and network security best practices.
• Investigate and resolve network security incidents.

3. IT Asset Management

• Maintain a centralized IT asset inventory including laptops, servers, networking devices, and peripherals.
• Track asset allocation, procurement, warranty, and lifecycle management.
• Ensure proper onboarding and offboarding asset processes.
• Maintain accurate records for audit and compliance purposes.

4. Compliance & Information Security

• Ensure IT infrastructure aligns with regulatory and security compliance requirements.
• Support internal and external audits related to IT systems.
• Maintain documentation for IT policies, security controls, and asset tracking.
• Work closely with Infosec, Compliance, and Risk teams to meet regulatory obligations.

5. Vendor & Procurement Management

• Manage IT vendors for hardware, network, security tools, and services.
• Handle procurement of IT equipment and licenses.
• Monitor vendor SLAs and service performance.

6. IT Operations & Support

• Lead internal IT support and helpdesk operations.
• Ensure quick resolution of employee IT issues.
• Implement standard IT processes for device provisioning, access management, and troubleshooting.

7. Policy & Process Implementation

• Define and enforce IT policies, security practices, and operational procedures.
• Implement best practices for device security, patch management, and endpoint protection.

Required Skills & Experience

Technical Skills

• Strong understanding of:
• Network architecture (LAN/WAN)
• Firewalls and network security
• VPN and remote access systems
• Endpoint security
• IT asset management systems
• Experience with enterprise networking equipment and firewall management.
• Familiarity with IT compliance frameworks and audit processes.

Experience

• 8+ years of experience in IT infrastructure and network management.
• 3+ years in leadership or IT management role.
• Experience managing multi-location IT infrastructure.

Soft Skills

• Strong leadership and team management.
• Good documentation and audit handling skills.
• Ability to coordinate with multiple internal teams.
• Strong problem-solving mindset.

Preferred Qualifications

• Experience in Fintech / Banking / NBFC environments.
• Exposure to Infosec audits and regulatory compliance.
• Certifications such as:
• CCNA / CCNP
• CISSP / CISM
• ITIL