Head of HR Operations (Service Delivery)

Our client is a global financial services organization establishing a strategic Global Capability Center (GCC) in India. This role will lead to end-to-end HR Operations and Service Delivery across geographies, with a strong focus on scale, standardization, digitization, and compliance.

Some of the key responsibilities will include:

• Own the HR Operations and Service Delivery strategy across markets.
• Drive standardized, SLA-driven HR services with strong governance and controls.
• Lead HR digital transformation leveraging HRIS, automation, and analytics.
• Build and lead high-performing HR Operations teams.
• Ensure regulatory compliance, audit readiness, and risk mitigation.
• Manage budgets, vendors, and productivity optimization.

To be eligible for this role you will require:

• 15+ years of HR Operations experience, 5+ years in a senior leadership role within a GCC or shared services environment.
• Strong expertise in HR service delivery, process excellence, and transformation.
• Proven experience leading large, distributed teams.
• Strategic, data-driven, and stakeholder-oriented leader.

Please contact Chaitra Shetty or email your cv directly in word format to [Confidential Information]

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.