Head of HR Operations (Service Delivery)

The Edge Partnership

Chennai, India

15-17 Years

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Posted 2 days ago
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Job Description

Our client is a global financial services organization establishing a strategic Global Capability Center (GCC) in India. This role will lead to end-to-end HR Operations and Service Delivery across geographies, with a strong focus on scale, standardization, digitization, and compliance.

Please contact Chaitra Shetty or email your cv directly in word format to

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

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Key responsibilities

Own the HR Operations and Service Delivery strategy across markets.
Drive standardized, SLA-driven HR services with strong governance and controls.
Lead HR digital transformation leveraging HRIS, automation, and analytics.
Build and lead high-performing HR Operations teams.
Ensure regulatory compliance, audit readiness, and risk mitigation.
Manage budgets, vendors, and productivity optimization.

Role requirements

15+ years of HR Operations experience, 5+ years in a senior leadership role within a GCC or shared services environment.
Strong expertise in HR service delivery, process excellence, and transformation.
Proven experience leading large, distributed teams.
Strategic, data-driven, and stakeholder-oriented leader.