Job Title: Head Of Growth
Company: DoubleTick
Location: Mumbai
Experience Required: 7-12+Years
About DoubleTick:
DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organization.
DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.
For more details, check out our website : https://doubletick.io
Roles and Responsibilities
As Head of Growth, you will be responsible for driving predictable, scalable growth across the entire customer lifecycle. You'll work closely with Product, Sales, Marketing, and Leadership to design, execute, and optimize growth strategies grounded in data and experimentation.
This is a hands-on leadership role you'll set strategy, build the growth team, and still get into the weeds when needed.
Growth Strategy & Ownership- Own company-wide growth metrics: ARR, MRR, CAC, LTV, activation, retention, expansion
- Define and execute Doubletick's growth roadmap across PLG and Sales-led motions
- Identify and prioritize high-impact growth opportunities across funnels
Acquisition & Demand Generation- Scale inbound and outbound growth channels (SEO, paid, partnerships, content, lifecycle, referrals)
- Optimize conversion across landing pages, signup flows, and demos
- Work closely with Sales to improve pipeline quality and velocity
Product-Led Growth (PLG)- Drive activation, onboarding, and time-to-value improvements
- Partner with Product to design experiments that improve usage, engagement, and retention
- Use customer insights to influence product roadmap
Experimentation & Analytics- Build a strong experimentation culture (A/B testing, cohort analysis, funnel optimization)
- Define growth dashboards and KPIs
- Turn data into actionable insights and fast iterations
Team & Leadership- Build and mentor a high-performing growth team (marketing, lifecycle, analytics, growth PMs)
- Align cross-functional teams around growth priorities
- Be a thought partner to founders and leadership on growth bets
You should have :
- 712+ years of experience in growth, marketing, or revenue roles in SaaS
- Proven track record of scaling B2B SaaS growth (PLG or sales-assisted)
- Strong understanding of funnels, metrics, and experimentation frameworks
- Experience working cross-functionally with Product, Sales, and Engineering
- Data-driven mindset with the ability to move fast with imperfect information
- Hands-on operator who can zoom in and out seamlessly
Preferred
- Experience scaling from early-stage to Series B/C+
- Background in developer tools, productivity, or messaging platforms
- Experience building growth teams from scratch
- Familiarity with tools like HubSpot, Segment, Amplitude, Mixpanel, GA, etc.
What Success Looks Like in This Role- Improved customer retention and Net Revenue Retention
- Scalable, repeatable processes
- High-performing, motivated team
- Strong customer advocacy and reference base
- Clear customer insights influencing product and company strategy
Why Work With Us
- Accelerated Career Growth Fast-track your way into leadership roles with a clear growth path.
- Challenging Work Environment Collaborate with large enterprises and solve complex technology problems.
- Career Flexibility Explore transitions into roles like Product Manager and beyond.
- Supportive Culture Work with a friendly, approachable team and management that values people.
- Founder-Led Exposure Get a front-row seat to the startup journey and work closely with the founding team.
- Sharpen Customer-Centric Skills Gain hands-on experience and build strong customer-facing and problem-solving skills.
- in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions.
