Company: Cosmos Diamonds
Location: HSR Layout Bangalore
About Cosmos Diamonds: https://cosmos.diamonds/pages/cosmos-story
Experience:
3-10 years - if worked in a team. (preferably in jewellery or luxury retail)
Not Applicable - If owned an Ecommerce or D2C brand before.
1. Strategic Leadership & Digital Growth- P&L Ownership: Define and execute the end-to-end e-commerce roadmap to hit aggressive monthly and annual revenue targets.
- Conversion Optimization: Lead the strategy for Customer Acquisition Cost (CAC), Lifetime Value (LTV), Average Order Value (AOV), and retention.
- Brand Positioning: Ensure the digital storefront reflects the premium, high-trust experience of the Cosmos brand through superior UI/UX and storytelling.
2. Performance Marketing & Analytics- High-Intent Growth: Collaborate with agencies and internal teams to optimize performance marketing budgets across Meta, Google, and emerging channels.
- Data Intelligence: Utilize Google Analytics and heatmapping tools to translate complex user behavior into actionable site improvements.
- SEO & Visibility: Oversee a robust organic strategy to ensure Cosmos Diamonds dominates search for ethical and luxury lab-grown diamonds.
3. Merchandising & Revenue Management- Assortment Planning: Partner with the Merchandising team to curate digital-first collections and manage inventory health.
- Dynamic Pricing: Implement promotional strategies and pricing frameworks that balance volume with luxury margins.
- Forecasting: Lead demand planning and sales forecasting to ensure the production pipeline matches digital growth trends.
4. Operational Excellence & CX- Luxury Fulfillment: Oversee the end-to-end logistics chain, ensuring that packaging, unboxing, and delivery timelines meet luxury standards.
- Post-Purchase Experience: Refine the White Glove customer service approach, managing returns, high-value inquiries, and feedback loops to drive a high Net Promoter Score (NPS).
Skills & Qualifications- Experience: 47 years in a leadership or senior managerial role within E-commerce (D2C Jewellery or Luxury Fashion experience is a significant advantage).
- Technical Stack: Deep proficiency in Shopify/Magento, Google Analytics 4, Meta Ads Manager, and advanced Excel/MIS reporting.
- Analytical Rigor: Proven ability to turn raw data into strategic business pivots.
- Stakeholder Management: Exceptional communication skills to lead cross-functional efforts between Tech, Design, Production, and Retail.
Extra brownies if you are an Ex-Entreprenuer.
