Head of Customer Success | AI SaaS | Bangalore

Michael Page

Bengaluru, India

Fresher

Save

Posted 12 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Work closely with senior leadership of a high growth startup
Wealth creation opportunity

Job Description

Develop and implement customer success strategies to enhance client satisfaction and retention.
Lead and mentor the customer success team to achieve performance goals.
Collaborate with sales and operations teams to align services with client expectations.
Analyse customer feedback and implement improvements to enhance service quality.
Monitor key performance metrics and prepare detailed reports for stakeholders.
Build and nurture long-term relationships with key clients in the recruitment industry.
Identify opportunities for upselling and cross-selling services to existing clients.
Ensure compliance with internal policies and industry standards in all customer success activities.

The Successful Applicant

A successful Head of Customer Success should have:

A proven track record in customer success, client management, or a related role in the recruitment or business services industry.
Strong leadership skills with the ability to manage and motivate teams effectively.
Excellent communication and interpersonal skills to engage with clients and internal teams.
Strategic thinking and problem-solving abilities to address client needs and challenges.
Knowledge of industry trends and best practices in customer success.
Proficiency in using customer relationship management (CRM) tools and analytics software.

What's on Offer

Work closely with senior leadership of a high growth startup

Wealth creation opportunity

More Info

Job Type:

Permanent Job

Function:

Recruitment Or Business Services

Employment Type:

Full time

About Company

Michael PageJob Source: www.michaelpage.co.in

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 145623915

Jobs by Skill - IT