Head of Client Services

Sr Manager/Associate Director (Digital Marketing)-Client Servicing-Account Management-Noida (Hybrid Mode)-10+ Years

A senior leadership opportunity for an experienced digital marketing professional to manage and grow key client accounts. This role focuses on owning client relationships, providing strategic direction, ensuring delivery excellence, and driving measurable business outcomes through integrated digital marketing solutions.

Location Noida

Your Future Employer - A global digital engineering leader in Media & Entertainment, known for large-scale product builds and multi-region launches.

Responsibilities -

1. Managing end-to-end client relationships by acting as the single point of contact and ensuring high client satisfaction.
2. Owning key account health by tracking scope, commercials, deliverables, and retention metrics.
3. Overseeing delivery and operations to ensure timely execution, SLA adherence, and quality output.
4. Leading account governance through regular reviews, reporting, documentation, and escalation management.
5. Collaborating with internal teams on resource planning, issue resolution, and continuous process improvement.

Requirements -

1. Extensive experience in client servicing and key account management within a service-driven environment.
2. Demonstrated capability to manage large, complex, or multiple client accounts while maintaining high satisfaction and retention.
3. Strong communication, presentation, and stakeholder management skills across senior client and internal leadership levels.
4. Deep understanding of service delivery frameworks, SLAs, operational workflows, and quality governance standards.
5. Ability to work cross-functionally with delivery, operations, and support teams to resolve issues, manage escalations, and ensure account stability.

What is in it for you -

1. Opportunity to lead high-impact client engagements and shape digital growth strategies for marquee brands.
2. Senior leadership exposure with influence across client strategy, delivery excellence, and business growth.
3. Dynamic work environment with access to cutting-edge digital marketing capabilities and large-scale transformation projects.

Reach us - If you think this role is aligned with your career, kindly write to us with your updated CV at [Confidential Information] for a confidential discussion.

Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on any basis and ensures equal opportunity for all applicants.

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Profile Keywords - Client Servicing, Account Management, Digital Marketing, SEO, Paid Media, social media, B2B Marketing, Demand Generation, Pre-Sales, Delivery Oversight, Stakeholder Management, ROI-Driven Marketing, Team Leadership.