Role: AVP, Head of Claims Operations
Location: Bengaluru
Experience: 10+ Years
Level: AVP
Role Overview:
We are looking for an experienced Head of Claims Operations (AVP) to lead global claims execution, governance, and analytics for Insurance & Alternative Solutions (IAS).
This is a strategic leadership role responsible for building a scalable, data-driven claims operating model across regions, while partnering closely with global stakeholders to enhance risk outcomes and portfolio value.
Key Responsibilities:
- Lead and implement a global claims operating model across lines of business
- Own claims data, analytics, and performance reporting (KPIs, trends, large loss insights)
- Drive governance, standardization, and process discipline across regions
- Manage third-party vendors (TPAs, adjusters) and ensure SLA adherence
- Partner with Technology teams to enable automation and AI-led claims transformation
- Oversee APAC claims operations and act as regional point of contact
- Lead and develop India-based claims team, driving capability building and performance
- Collaborate with underwriting, finance, and portfolio stakeholders to influence decisions
What We're Looking For:
- 10+ years of experience in claims/ insurance operations across multiple lines
- Strong expertise in claims analytics, reporting, and process design
- Experience in global stakeholder management and cross-functional collaboration
- Proven leadership experience in team management and capability building
- Familiarity with RMIS platforms (e.g., Origami Risk)
- Exposure to APAC insurance markets and multi-region operations preferred
- Experience in automation, analytics, or AI-led transformation initiatives is a strong plus
Why This Role:
- High visibility role with direct impact on risk strategy and portfolio performance
- Blend of strategy, operations, analytics, and leadership
- Chance to build and scale next-generation claims capabilities (data + AI)
In today's insurance landscape, claims are no longer just about resolution; they are one of the most powerful sources of insight into risk, resilience, and future decision-making.
