Head of APAC Payments

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

About Adobe:

Changing the world through digital experiences is what Adobe is all about. We give everyone, from emerging artists to global brands, everything they need to design and deliver beautiful and powerful images, videos and apps that transform how companies and people everywhere interact. As Adobe continues to integrate AI into our products, creativity is within everyone's reach. Global access to Adobe products is enabled though card not present, subscription billing payments over $10B annually for customers in over 190 markets.

The Challenge:

Adobe established a Global Payments business function in 2020, and over the past several years, this included hiring in leads and teams across four different areas, 1. Partnership Management, 2. Payments Strategy, 3. Risk Decisioning and 4. Payment Operations. Each team is centralized in the United States and carries a global remit. To maximize the strategic potential of the Payments business, Adobe is searching for an an experienced, regional leader to complement our central teams. The right person for this leadership role will bring deep knowledge of APAC payment processing, with experience in card not present subscription payment.

Internally, you will partner directly with the heads of the central payment functions, and the APAC regional sales teams. You will also partner indirectly with support functions including Legal, Finance, Accounting and Product. Externally, you will partner with processors, acquirers, issuers and alternative payment providers to support our vision for a best in class payments function. With many opportunities in front you, this role requires big picture thinking to prioritize high value opportunities that drive top of the funnel demand though partnerships with payment providers and that improve payment success rates to retain existing customers throughout APAC.

Responsibilities:

• Drive Adobe business objectives though local relationships with Adobe's APAC payment processors and the major card Networks (Visa / MasterCard / Amex).

• Forge new strategic relationships with alternative payment providers that Adobe should consider for integration into our checkout process to maximize APAC regional and/or country specific customer experience.

• Establish relationships with the top issuing banks in key Adobe APAC markets. Educate them on our products and shared customers, collaborate with them on payment optimization strategies, and execute Adobe's co-marketing playbook to unlock top of funnel demand at Adobe.com.

• Serve as the primary interface between the entire Adobe Payments business and the the Adobe.com APAC sales teams. Keep the local sales team informed about regional and central payments strategies that affect APAC KPIs from payment approvals and declines.

• Influence the prioritization of payment initiatives on our internal roadmap and the external roadmap of the partners you manage. The Adobe Payments business has dedicated engineering capacity, so you will also own feature/functionality tradeoffs that balance (1) build time/cost, (2) features and (3) revenue/ROI. Post launch, you will drive A/B testing, KPI measurements and learnings that to drive additional product feature/functionality enhancements, and expansion throughout our region and globally.

• Establish new reporting with insights that provide greater visibility to APAC payment success rate trends and strategies you are driving to improve them and Adobe's APAC revenue growth.

• Stay current on evolving APAC payments industry trends to identify new opportunities you can being to Adobe with the business case that will help drive prioritization based on ROI.

• Champion a team culture focused on cross functional collaboration and the power of analytics to assess all business opportunities.

Requirements:

• 15+ years of payments experience, ideally in merchant processing wither with a payment processor or acquiring bank, or a merchant, managing global ecommerce payments.

• Ability to lead through influence and drive opportunities through collaborative consensus across APAC Sales/Business, Product, Treasury, Marketing, Finance/Accounting, and Operations.

• A deep understanding of the APAC digital payment ecosystem, trends and regulatory changes, along with firsthand knowledge on the unique attributes that present challenges to merchants in the CNP recurring payment space.

• Self-motivated with ability drive internal and external results with high level of independence.

• Clearly and simply communicate complex payment concepts in a way that is easy for others to understand. And, have the presence to sit across the table and drive conversations with senior leaders and decision makers at Banks, Networks and Processors.

• Ability to build financial models that support business cases that bias toward action based on facts. You will be able to move quickly while also maintaining the highest levels of accuracy and quality.

• BA/BS required, MBA a plus.

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