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Head of Aftersales- Industrials/Heavy/Construction Equipment

Michael Page
India
Fresher
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  • Posted 6 hours ago
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Early Applicant

Job Description

  • Leadership Position to spearhead the Aftersales and Customer Service division.
  • Responsible for Shaping and Executing our customer support strategy

Job Description

Position Summary

The Head of Aftersales/Customer Service will assume strategic and operational responsibility for all post-sales functions, including service delivery, spare parts management, warranty administration, and technical support. This role requires a leader with both technical depth and commercial acumen, capable of driving customer satisfaction, service profitability, and operational efficiency across diverse geographies.

Key Responsibilities

  • Provide strategic leadership to Aftersales and Customer Service teams across Field Operations.
  • Develop and implement customer support strategies that enhance satisfaction, retention, and loyalty.
  • Oversee spare parts distribution, warranty processes, maintenance contracts, and technical service functions.
  • Drive continuous improvement initiatives, leveraging digital tools, predictive maintenance, and service innovations.
  • Establish and maintain strong relationships with key customers, distributors, and industry partners.
  • Ensure compliance with safety, quality, and regulatory standards across all service operations.
  • Mentor and develop high-performing teams, fostering a culture of accountability, technical excellence, and customer focus.

The Successful Applicant

  • Demonstrated leadership experience in Aftersales/Customer Service within Construction Equipment, Industrial Machinery, or Heavy Equipment industries.
  • Strong technical foundation with exposure to Mechanical systems, Electrical engineering, and Electronics relevant to heavy machinery.
  • Proven track record of enhancing customer satisfaction and driving service revenue growth.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Strategic mindset combined with hands-on operational execution capability.
  • Ability to operate effectively in a fast-paced, global business environment.

What's on Offer

  • Competitive compensation and benefits package.
  • Opportunity to lead a critical business function in a growth-oriented organization.
  • Exposure to advanced technologies and service innovations.
  • A collaborative, performance-driven culture with significant scope for professional advancement.

More Info

Job Type:
Permanent Job
Function:
Aftersales And Customer Service
Employment Type:
Full time

About Company

Michael Page

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds&#x3B; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 137492671

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Last Updated: 31-12-2025 06:58:55 AM
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