- A highimpact leadership role that directly shapes the organisation's goals
- Freedom to drive experimentation, implement new ideas, and build playbook
About Our Client
Our client is a fastgrowing consumerfocused organisation operating across omnichannel. They are committed to building a seamless online experience for their customers and are now expanding their leadership team to strengthen their digital revenue charter. The organisation values innovation, agility, and datadriven decisionmaking, and is looking for a seasoned leader to drive endtoend online growth.
Job Description
- Lead the overall strategy to improve how users discover, browse, and purchase across digital platforms, ensuring smoother journeys and higher transaction efficiency.
- Develop and run structured experiments to refine product presentation, promotional constructs, and onsite experiences, using evidencebased insights to boost commercial outcomes.
- Drive initiatives focused on customer repeat behaviour by enhancing engagement programs, nurturing highvalue cohorts, and improving longterm customer contribution.
- Oversee communication flows across channels such as notifications, email, and messaging to deliver relevant, timely, and personalized lifecycle touchpoints.
- Strengthen loyaltybuilding mechanisms by refining program structures, increasing participation, and ensuring consistent value delivery to returning users.
- Build, mentor, and manage crossfunctional teams while collaborating closely with senior leadership to align digital priorities with broader business objectives
- KPIs: Site merchandising, conversion, retention, loyalty, CRO and growth
The Successful Applicant
Successful candidate:
- 7-16 years of experience in growth, revenue, product, or consumer internet roles.
- Strong background in scaling online revenue for appfirst, D2C, ecommerce, or digitalled businesses.
- Proven expertise in conversion optimisation, retention strategies, and CRMdriven growth.
- Deep comfort working with metrics, cohorts, analytics, experimentation, and user segmentation.
- Experience managing senior leaders and crossfunctional, multilayered teams.
- Strong stakeholder management, communication skills, and a bias for outcomes.
What's On Offer
- A highimpact leadership role that directly shapes the organisation's digital growth strategy and revenue trajectory.
- The opportunity to build and scale key functions across conversion, retention, and lifecycle management in a fastgrowing digital business.
- Close collaboration with senior leadership, offering strong visibility and influence on core business decisions.
Contact: Mahima Madambath
Quote job ref: JN-012026-6926579
