HCLTech Hiring for US Healthcare Medical Billing _ Chennai
Location : Chennai
Shift - US Shift
Experience - 13+ years
Designation - Senior Manager
RESPONSIBILITIES:
- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
- Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
- Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
- Ensure proper integration with operations for effective execution of end-to-end processes.
- Maintain quality and efficiency measures within the team in accordance with service level agreements.
- Provide coaching and feedback to direct reports to ensure satisfactory performance levels.
- Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.
- Identify and recommend operational and technological tools to improve efficiency.
- Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.
- Establish and maintain effective work procedures.
- Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.
- Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.
- Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.
- Review and ensure processes comply with internal policies and external regulations.
- Address escalated issues regarding performance and quality.
- Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.
- Interface and coordinate with various stakeholders.
SKILLS AND COMPETENCIES
- Exceptional leadership skills, including the ability to manage through a shared vision and path to success
- Ability to create, communicate and manage SLA metrics that support operational targets
- Excellent problem solving skills and ability to use good judgment to make decisions
- Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
- Exceptional verbal and written communication skills
- Exceptional customer service abilities to handle difficult customers
- Proficiency in Microsoft Office suite
- Work effectively in a team environment
- Strong time management and organizational skills
FORMAL EDUCATION AND EXPERIENCE
- Graduation in any stream
- Ten years of relevant work experience-: Healthcare AR calling experience preferred.
Looking for candidate with an immediate to 30-day notice period.
Interested candidates can share your profile to [Confidential Information] with below given details.
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