HCI Compute Team Lead

JOB SUMMARY

We are seeking a talented and experienced Technical Team Leader to lead our team in delivering managed services to our customers level 2-3 support 24.7 on Compute (VMware). The ideal candidate will have a good background in people management and be well-versed in the technologies utilized by our team. TheHCI Compute Technical team leadwill be responsible for overseeing the day-to-day activities of the team, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

MAIN RESPONSABILITIES OVERVIEW:

Administrative Responsibilities:

• Lead and mentor a team of Compute Analysts/Admins specializing in VMware, fostering a collaborative and high-performance work environment.
• Define clear individual and team objectives, aligning with overall service delivery and strategic goals.
• Regularly assess team performance against defined KPIs (e.g., incident SLAs, project milestones) and provide constructive feedback for professional development.
• Ensure adherence to organizational policies, ethical standards, and promote a culture of accountability within the team.
• Manage team schedules, leave requests, and ensure adequate staffing to meet operational demands.
• Contribute to the recruitment and onboarding of new team members, ensuring a smooth integration into the team culture.
• Facilitate regular team meetings and individual meetings for updates, knowledge sharing, and problem-solving.
• Ensure team alignment and understanding of strategic goals and new service initiatives.
• Collaborate with the HCI Delivery Manager and HCI Practice Lead in defining support strategies and aligning VMware Compute support activities with broader infrastructure and business priorities.
• Oversee team capacity planning and resource allocation, ensuring a balanced distribution of workload while maintaining responsiveness to critical projects and support activities.
• Ensure the team delivers high-quality VMware services, meeting or exceeding agreed-upon service levels (SLAs).
• Analyze performance metrics and generate reports for management.
• Identify the training and development needs of individual team members and the team as a whole, aligning with current skill gaps and future technology trends.
• Facilitate access to relevant learning resources, certifications, and professional development programs.
• Monitor the effectiveness of training initiatives and ensure continuous skill enhancement within the team.
• Encourage knowledge sharing and best practice adoption within the team.
• Build and maintain strong professional relationships with Technical Service Coordinators, Infrastructure Delivery Managers, and cross-functional teams to facilitate effective communication and collaboration.
• Act as a point of escalation for team-related administrative matters.

Operational Responsibilities:

• Oversee daily operations of VMware vSphere/ESXi, Nutanix AHV, and Microsoft Hyper‑V environments.
• Design, deploy, and optimize compute and virtualization architectures across VMware, Nutanix, and Hyper‑V platforms.
• Manage lifecycle activities including hypervisor upgrades, patching, firmware updates, and hardware refresh planning.
• Troubleshoot complex issues involving hypervisors, virtual machines, storage integrations, and virtual networking.
• Ensure high availability and resilience using technologies such as VMware HA/DRS, Nutanix Acropolis/Leap, and Hyper‑V Failover Clustering.
• Perform capacity planning, performance tuning, and resource optimization across all compute clusters.
• Implement and maintain security hardening standards for ESXi hosts, Nutanix nodes, and Hyper‑V hosts.
• Coordinate vulnerability remediation and compliance activities across compute platforms.
• Develop automation scripts and workflows using PowerShell, PowerCLI, Nutanix APIs, or similar tools.
• Integrate and maintain monitoring and alerting solutions such as vROps, Nutanix Prism Central, and SCOM.
• Support hybrid cloud initiatives including VMware Cloud, Nutanix NC2, and Hyper‑V/Azure‑based integrations.
• Collaborate with network, storage, security, and application teams to support infrastructure and business requirements.
• Lead root‑cause analysis for major incidents and drive long‑term corrective actions.
• Review and approve technical designs, configurations, and operational documentation.
• Participate in budgeting, vendor management, and procurement for compute and virtualization technologies.
• Drive continuous improvement initiatives to enhance reliability, automation, and operational efficiency.

Knowledge and Skills Requirements:

Overall 9+ years of experience with at least 4+ years of experience in people management, preferably in a technical or infrastructure-focused environment.

Excellent communication and interpersonal skills, with both a team‑oriented and customer‑centric approach.

Strong knowledge and hands‑on experience with Infrastructure Services, including VMware administration (vSphere/ESXi, vCenter, vSAN).

Solid working experience with Nutanix AHV and Prism for cluster management, performance optimization, and troubleshooting.

Practical expertise in Microsoft Hyper‑V administration, including Failover Clustering and virtual machine lifecycle management.

Proven ability to lead and develop a technical team, including goal setting, coaching, and performance management.

Ability to manage multiple priorities, drive results, and operate effectively in a fast‑paced environment.

Bachelor's degree in Computer Science or a related field, or equivalent professional experience.

Other Requirements:
English Business Fluent.

Global travel may be required.

Additional language is an asset.

Certification Requirements:
Familiarity with ITIL v3 or 4 would be advantageous. Other technical certifications in VMware are a plus.

Exposure to hybrid cloud environments (e.g., VMware Cloud on AWS, Azure Stack)

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