Guest Service Officer

.Delivers the brand promise and provide exceptional guest service at all times.

.Provides excellent service to internal customers as appropriate.

.Be familiar with the hotel's products and services and policies.

.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

.Maintains positive guest and colleague interactions with good working relationships.

.Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

.Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

.Meets and greets all guests and assists with registrations.

.Ensures the strict control of room keys.

BHM / Diploma in Hotel Management