Guest Service Associate

The Gokulam Grand Resort & Spa, Kumarakom, features 69 exquisitely appointed rooms offering stunning views of the serene Vembanad Lake, the longest backwater lake in India. Situated on the banks of this picturesque location, the resort provides a tranquil experience with fresh breezes, scenic backwaters, and swaying coconut palms. Guests can indulge in luxury while exploring the vibrant local culture, savoring delectable Kerala cuisine, and enjoying the rich biodiversity of the region. It offers a perfect balance of nature, culture, and comfort, setting the stage for unforgettable stays.

This is a full-time on-site role for a Guest Service Associate based in Kottayam. The Guest Service Associate will be responsible for warmly welcoming guests, assisting with check-ins and check-outs, addressing guest inquiries, and ensuring a seamless guest experience. Additional duties include coordinating with other departments to fulfill guest needs, providing information about resort amenities and activities, and maintaining a high standard of hospitality and professionalism.

• Strong customer service and interpersonal skills, with the ability to demonstrate professionalism and attentiveness.
• Effective communication skills, both written and verbal, to interact with guests and team members cohesively.
• Ability to handle operational tasks such as check-ins, check-outs, and resolving guest requests efficiently.
• Attention to detail and organizational skills to ensure high standards of service delivery.
• Experience in hospitality or customer-facing roles is preferred but not mandatory.
• Proficiency in local languages, English, and additional language skills are a bonus.
• Basic computer skills to manage reservations, billing, and related tasks efficiently.
• A friendly and proactive approach to problem-solving and the ability to perform well under pressure.