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Guest Service Associate - Front Office

Fairmont
Chennai
0-2 Years
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Job Description

  • Greet and welcome guests upon arrival, providing a warm and professional first impression
  • Handle check-in and check-out procedures efficiently, ensuring all necessary information is accurately recorded
  • Respond promptly to guest inquiries, requests, and concerns, demonstrating a commitment to customer satisfaction
  • Coordinate with other departments to fulfill guest needs and resolve any issues that may arise
  • Manage reservations, room assignments, and billing processes using hotel management software
  • Maintain a clean and organized front desk area, ensuring all necessary materials are readily available
  • Assist with concierge services, providing information about local attractions, transportation, and dining options
  • Monitor guest accounts and handle financial transactions accurately
  • Participate in regular team meetings to discuss service improvements and operational updates
  • Ensure compliance with hotel policies, safety regulations, and security procedures
  • Assist in emergency situations and support the implementation of crisis management protocols when necessary
  • Bachelors degree in Hotel Management or related field
  • Strong communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
  • Excellent attention to detail and organizational skills
  • Proven ability to multitask and remain calm under pressure in a fast-paced environment
  • Customer-centric mindset with a passion for delivering exceptional service
  • Proficiency in hotel management software (e. g. , Opera PMS)
  • Problem-solving skills and the ability to make decisions independently
  • Flexibility to work different shifts, including weekends and holidays
  • Previous experience in the hospitality industry is preferred
  • Multilingual skills are a plus
  • Ability to work collaboratively as part of a team
  • Professional appearance and demeanor

More Info

Job Type:
Permanent Job
Industry:
Hospitality
Role:
Front Office Executive
Function:
Hotels/restaurants
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Fairmont

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands

Job ID: 131082405

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Last Updated: 03-11-2025 05:41:58 AM
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