Guest Relations Specialist

The Dedicated Lifestyle Manager will be responsible for delivering & maintaining exceptional service

levels by Meeting with their Dedicated Members at the initial introduction to service & intro to t h e

Manager stage, and at any other stage throughout the membership as requested by the Member – with

a view to really getting to know the member;

Job Functions

Selecting the appropriate form of member communication – based on effectiveness, swift

resolution, & members preference.

Good knowledge of worldwide travel destinations & luxury products/services, given that our

members are based around the globe& request info regarding predominantly travel, leisure &

services worldwide.

Keeping members updated regularly, setting deadlines for updates & meeting them or providing

new update deadlines in advance of the current one expiring

Following up with members post-request & obtaining feedback – and communicating to relevant

parties (Line Manager, Bus Dev, Supplier directly);

Offering customized, personalized, tailored suggestions when fulfilling requests, by their

Dedicated Members known preferences & likings – exhibiting good member relationships &

genuine care for their welfare

Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to

provide a data mine of relevant and up-to-date information

Required Qualifications

Work background in any of the following sectors/areas, Customer Service Management, Guest

Relations, Lifestyle and or Account Management, Hospitality, luxury travel & leisure.

Possess a minimum of 4 – 7 years of Concierge experience

In-depth understanding of requirements involved in the lifestyle management of affluent, high

net worthies.

Candidate Requirements

• Mandatory Background: Hospitality front-office experience.

• Communication: Excellent English Communication.

• Luxury Mindset: Demonstrated knowledge of luxury brands, destinations, and proactive problem-solving.

Recruitment Process

Interview Stages:

HR: Telephonic screen to assess communication, luxury mindset, and fit.

Operations HODs: Onsite interview with 2–3 department heads.

Director of Operations: Final onsite interview

Location: Onsite at The Circle.work co-working space (Huda City Centre Metro, Delhi NCR).

Perks & Benfits:

Health Insurance

Gym: Preferential rates at The Circle.work gym.

Food: 30% discount at Jamie's Kitchen.

Drop Facility: For female employees post-7 PM (winter) or post-8 PM (summer).

Work from Home (WFH): 1 day/week, available after completing the 6-month probation.

Work Schedule

• Shifts: 3 standard shifts (8–5, 11–8, 1–10)rooster, assigned via a monthly/fortnightly roster.

• Working Days: 5 days a week

• Weekends: Offs are on a cyclic roster, not guaranteed.