Job Summary
The Guest Relations Executive (GRE) will be responsible for creating a warm, professional, and premium customer experience for all walk-in clients and visitors at the BPTP Sales Gallery. The role involves guest handling, front office management, hospitality coordination, and ensuring smooth day-to-day operations at the gallery.
Key Responsibilities
Guest Handling & Hospitality
- Welcome and greet all visitors, customers, and channel partners in a courteous and professional manner.
- Ensure seamless guest experience and maintain hospitality standards at the sales gallery.
- Coordinate refreshments and lounge hospitality for clients and VIP visitors.
- Maintain visitor records and customer footfall data.
Front Office & Reception Management
- Manage front desk operations efficiently.
- Handle incoming calls, inquiries, and direct visitors appropriately.
- Ensure proper meeting room coordination and scheduling.
- Maintain cleanliness, ambiance, and presentation standards of the reception and waiting areas.
Coordination & Support
- Coordinate with the sales team for customer appointments and visit management.
- Support during events, launches, site visits, and promotional activities at the gallery.
- Coordinate with housekeeping, pantry, and facility staff to ensure smooth operations.
Administrative Responsibilities
- Maintain daily reports related to visitors and hospitality.
- Ensure availability of hospitality and office supplies.
- Assist in maintaining SOPs and service standards at the sales gallery.
Desired Candidate Profile
Education
- Graduate in any discipline.
- Diploma/Certification in Hospitality, Front Office, or Customer Service preferred.
Experience
- 1–5 years of experience in Front Office, Airlines/Aviation, Hospitality, Customer Relations or Guest Handling.
- Experience in real estate sales galleries, Flight/cabin crew, hotels, clubs, or premium customer-facing environments preferred.
Required Skills
- Excellent Communication & Interpersonal Skills
- Guest Relationship Management
- Front Office Operations
- Hospitality & Customer Service Orientation
- Presentable Personality & Professional Grooming
- Coordination & Multitasking Ability
- MS Office Knowledge
- Telephone & Email Etiquette
- Problem-Solving Skills
- Time Management
- Team Coordination
- Attention to Detail
Key Attributes
- Positive and courteous attitude
- High level of professionalism
- Ability to handle VIP guests confidently
- Customer-centric approach
- Smart, confident, and well-groomed personality
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