Guest Relations Manager

Post - Guest Relations Manager (Exp - Up to 05yrs or More)

Roles and Responsibilities

Guest Relations -

Managing communication with each guest from the stage of booking confirmation till after the guest has departed from our property

Ensuring that the entire check in/check out process for guests is smoothly implemented through a seamless process

Creating detailed SOPs for guest relations and communication and to ensure they are implemented and executed well

Developing vendors for delivering various services for guests and maintain close working relationship with them to ensue successful delivery of services each time

Meeting potential guests and agents to showcase our properties

Home-Owner Relationships

To be the primary point of contact for homeowners who partner with us by listing their homes on our platform

Managing entire chain of communication with homeowners

Solving problems and resolving issues faced by homeowners

Creating detailed SOPs for homeowner relations and communication and to ensure they are implemented and executed well

Encouraging homeowners to refer other homeowners to our platform

This role involves building and maintaining strong relationships with home-owners, maximizing owner satisfaction and engagement

Qualifications

Bachelor's degree (a degree in Business Administration, Hospitality, Marketing or Communications would be preferred)

Excellent communication and interpersonal skills

Candidate may send their resume on email

Email [Confidential Information]