Job Title: Guest Relation Executive/ Guest Relation Officer
Job Location: Bibwewadi
About the Company
Prakalp Group entities have been in the real estate industry and has successfully dealt with over 4.5 million sq. ft. of prime real estate, with another 4.5 million sq. ft under proposed development across multi-asset classes.
Renowned for its leadership by a team of visionaries and dynamic leadership, Prakalp Group has been dominant at Pune's Real Estate escenario.
The group has also worked in close association and partnership with some of the eminent/acclaimed Real Estate developers in the city /country and has prominent construction projects to their credits
Roles & Responsibilities
- Manage and update customer records to improve future customer service experiences
- Handle and resolve customer complaints in a timely and professional manner
- Assist customers with inquiries about services and facilities
- Train staff members on customer service skills and company policies
- Monitor customer satisfaction and provide suggestions for improvements
- Coordinate with other departments to ensure a smooth guest experience
- Develop and implement strategies to improve the quality of service and product offered to the guests
- Review and respond to customer feedback and online reviews in a timely manner
- Organize and manage customer care programs and events to enhance brand image and customer loyalty
- Warmly greet guests upon their arrival
- Manage guest check-in and check-out process
- Handle and resolve guest complaints and issues promptly and professionally
- Provide information about services, facilities, and other amenities
- Ensure high levels of guest satisfaction
- Coordinate with other departments to ensure high-quality guest service
- Collect feedback from guests and report to the management
- Assist in managing guest records and room bookings
- Contribute to team effort by accomplishing related tasks as needed
- Manage and give instruct to the housekeeping, office boy pantry boy, etc staff.
Required Skills
- Proven work experience as a Guest Relations Executive or similar role
- Excellent communication and interpersonal skills
- Strong knowledge of customer service best practices
- Problem-solving attitude with an eye for detail
- Ability to handle stressful situations and resolve issues professionally
- Good organizational and multi-tasking abilities
- Proficiency in English; knowledge of additional languages is a plus
- Degree in hospitality management or relevant field is preferred
Experience
Preferred Industry
Contact Details
- Contact Number- 9075079835
- Mail Id- [Confidential Information]
Interested candidates share the resume on above mail id.
