Guest Relations Executive

Job Title: Executive - Guest Relation Executive

Project Location: Krisala x Hiranandani Township, Darumbre North Hinjawadi, Pune, Maharashtra 410506

Summary: We are seeking a dynamic and customer-oriented Executive - Guest Relation to join our team. The ideal candidate will have at least 1 year of experience in the Admin department and possess excellent communication and interpersonal skills. The Executive - Guest Relation will be responsible for ensuring a positive guest experience and maintaining strong relationships with our clients.

Roles and Responsibilities:

- Greet and welcome guests in a friendly and professional manner

- Assist guests with inquiries, requests, and complaints in a timely and efficient manner

- Coordinate with various departments to ensure guest needs are met

- Maintain a database of guest information and preferences

- Handle guest feedback and resolve any issues or concerns

- Assist in organizing and coordinating events and special promotions

- Provide administrative support to the Guest Relations Manager as needed

Qualifications:

- Bachelor's degree in Hospitality Management or related field

- Minimum of 1 year of experience in the Admin department

- Excellent communication and interpersonal skills

- Strong customer service orientation

- Ability to multitask and work in a fast-paced environment

- Proficiency in Microsoft Office Suite

- Knowledge of reservation systems and guest service software is a plus