Guest Relations Executive

CSML GROUP is a leader in the Amusement Industry, specializing in innovative Indoor Entertainment Centers and Entertainment Hubs. Since 2002, we have delivered customized entertainment solutions through advanced technologies and global collaborations. With over 900 bowling lanes and 17,000+ games installed across 200+ venues, we are transforming entertainment experiences in India, the SAARC region, Malaysia, Singapore, and Indonesia. Our expertise spans from project planning to seamless execution, including logistics, training, and world-class support. At CSML, we are passionate about creating unforgettable experiences for our clients and their customers.

The Guest Relations Executive role is a full-time, on-site position based in Mumbai. The primary responsibilities include managing guest interactions, addressing inquiries, resolving issues, and ensuring a welcoming experience at our entertainment centers. Additional duties involve maintaining an organized reception area, offering product or service information, promoting sales opportunities, and assisting in creating a customer-focused environment. The role demands strong attention to detail and excellent interpersonal skills, contributing to an overall positive experience for guests.

• Guest Relations and Customer Service skills to ensure exceptional experiences for all patrons
• Strong Communication skills, both verbal and written, with an emphasis on effective interaction with customers
• Proficiency in Sales and promoting company products and services
• Ability to perform Receptionist Duties, including managing a front desk, handling inquiries, and maintaining an organized workspace
• Strong interpersonal skills, professional demeanor, and the ability to work in a fast-paced environment
• Flexibility and a proactive approach to problem-solving
• Prior experience in the hospitality or entertainment industry is an added advantage
• High school diploma required; a bachelor's degree in Hospitality, Communications, or a related field is a plus