Location:Gurgaon
Roles and Responsibilities:
- Serving as the primary point of contact for key clients, facilitating communication between the client and internal teams.
- Problem Resolution: Handling client complaints or issues effectively and promptly to ensure and make sure to provide resolution.
- Relationship Building: Building rapport with Clients.
- Client Feedback: Collecting and addressing Employees feedback to improve service quality.
- Communication: Working with cross functional team.
- Client Relationship Management: Building and maintaining strong relationships with key clients, understanding their needs, an d ensuring client satisfaction.
Skills and Qualifications:
- Client Service Skills: Exceptional communication, interpersonal, and problem - solving abilities.
- Attention to Detail: Ability to handle multiple tasks with accuracy and attention to Clients preferences.
- Hospitality Experience: Background in the hospitality industry with knowledge of hotel operations.
- Cultural Sensitivity: Understanding and respect for diverse cultures and customs.
- Technical Skills: Proficiency in using M.S Office and Skilled in creating presentations using Microsoft PowerPoint
- Adaptability: Ability to work in a dynamic environment.
- Professionalism: Maintaining a professional demeanor and appearance while interacting with clients.
