Job Summary:
We are seeking a service-oriented Concierge to support guest arrivals, departures, and day-to-day concierge operations. This role plays an important part in creating a warm first and last impression by assisting with luggage, guest escorting, transportation support, and general guest assistance, while ensuring all public-facing concierge areas remain organized and guest ready.
Key Responsibilities:
- Welcome guests warmly upon arrival and departure, offering assistance in a courteous and professional manner.
- Handle luggage, parcels, and guest items accurately and efficiently, including storage, tagging, tracking, and retrieval.
- Escort guests to rooms and hotel facilities when required.
- Assist with basic directions, transportation coordination, and general local information.
- Maintain the appearance and readiness of the entrance, lobby, bell desk, and luggage storage areas.
- Support Concierge, Front Office, and Butler teams to ensure smooth guest movement and service delivery.
- Respond promptly to guest requests within assigned scope and escalate more complex matters when required.
- Ensure equipment, trolleys, and operational tools are clean, functional, and properly stored.
- Uphold grooming, etiquette, and brand standards at all times.
Requirements:
- Minimum GCE O Level or equivalent.
- Minimum 1 year experience in bell or guest service roles.
- Good communication skills and a friendly, approachable demeanor.
- Team player with a proactive and service-oriented attitude.
- Knowledge of hotel systems and concierge procedures is a plus.
