Job Summary:
We are seeking a service-oriented and attentive Guest Experience Specialist (At Your Service) to join our team. This role is responsible for serving as a central point of contact for guest communications, service requests, and operational coordination. You'll play a key role in delivering personalized, responsive and seamless support throughout the guest journey while ensuring every interaction reflects the hotel's service standards.
Key Responsibilities
- :Manage guest communications across telephone, email and digital platforms in a professional and timely manner
- .Respond promptly to guest inquiries, requests and service needs while delivering exceptional guest experiences
- .Coordinate guest requests with relevant operational departments to ensure timely fulfillment and guest satisfaction
- .Assist with reservations, guest information and service arrangements as required
- .Monitor and follow up on guest requests to ensure completion and guest satisfaction
- .Handle wake-up call requests, message services and communication support accurately
- .Maintain detailed and accurate records of guest requests and service interactions
- .Support VIP arrivals, special requests and personalized guest arrangements
- .Collaborate closely with Front Office, Concierge, Butler, Housekeeping and other operational teams to ensure seamless guest experiences
- .Identify guest needs proactively and recommend appropriate services and amenities
- .Handle guest concerns professionally and coordinate appropriate resolutions within assigned responsibilities
- .Perform other reasonable duties assigned by supervisors or management
.
Requirement
- s:Minimum GCE O Level or equivalen
- t.Minimum 1 year of experience in customer service, guest services or hospitality operations preferre
- d.Good communication and interpersonal skill
- s.Strong customer service orientation and attention to detai
- l.Ability to multitask and work in a fast-paced environmen
- t.Proficiency in hotel systems and reservation platforms is an advantag
e.
