Guest Experience Executive - For Lonavala Location

Job Description:

DUTIES AND RESPONSIBILITIES:
. Welcome guests during check-in and giving a fond farewell to guest while checkout.
. Handling guest complaints and concerns in an efficient and timely manner.
. Meeting VIP guests on arrivals and departures.
. Coordinating and multi-tasking job duties in a busy environment.
. Should possess detailed product information and the experiences created for Guests.
. Detailed information regarding arrivals and room requirements.
. Have up to date information on daily room occupancy
. Providing excellent customer service.
. Providing information to the guests regarding activities and experiences available at the resort.
. Maintain up to date information on room rates, current promotions, offers and packages.
. Collect Guest feedback during guest departure along with his likes and dislikes.
. Perform basic cashier activities as and when required.
. Should be able to handle all guests without bias or prejudice.
. Adhere to strict staff grooming and hygiene standards.
. Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
. Upselling the experiences and activities to the guests.
. Give a property tour to prospective guests/clients.
. Achieving target set by the management on monthly basis.
. Maintain and adhere to daily shift targets.
EXPECTATIONS
. Good command of the English language is essential, both written and verbal
. Must possess strong organization time management skills, attention to detail.
. Must be guest service focused and a team player.
. Positive attitude and outgoing personality is essential.
. Must be able to work shifts - days, evenings, weekends and holidays.
. Ability to relate well to the resort guests and employees.
. Professional in demeanour and presentation.
. Personable, enthusiastic, self-motivated and able to work independently.
. Observant, discriminating and detail-oriented
. Ability to understand and carry out oral and written instructions and request clarification when needed.
. Strong interpersonal and organizational skills.

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Minimum Qualification:

Hotel Management Degree

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Minimum Job Experience:

2-4 years of experience

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Reporting to:

Operations Manager

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Travel:

N/A

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