Reference 25000QAL
Responsibilities
Role Purpose
The
GTB Middle Office & Client Service Head is responsible for end-to-end oversight of customer service operations supporting
cash management, payments, trade finance and liquidity management The role acts as a critical bridge between
front office (sales/product) and
back office (operations/settlements/payment factory monitoring), ensuring risk control, regulatory compliance, operational efficiency, and superior client service.
Key Responsibilities1. Governance & Control
- Own middle-office functions across payments, receivables, liquidity, trade services, and digital transaction banking products
- Establish and maintain strong control frameworks for transaction processing, limits, sanctions, AML, and compliance
- Ensure adherence to regulatory, audit, and internal risk policies across geographies
- Act as first line of defense for operational and transaction risk
- Product & Transaction Oversight
- Provide middle-office oversight for:
- Cash Management & Payments
- Liquidity & Account Services
- Trade Finance (LCs, Guarantees, Collections)
- Digital Channels & Host-to-Host connectivity
- Oversee client onboarding, KYC coordination, account setup, and service implementation
- Ensure operational readiness for new markets, currencies, and regulatory changes
- Act as escalation point for client issues, service failures, and high-value transactions
- Oversee ww operations (ww mutualized functions and Asian hub)
- Risk, Compliance & Regulatory Management
- Ensure compliance with:
- AML / CFT regulations
- Sanctions screening
- Local and cross-border regulatory requirements
- Manage audit reviews, regulatory inspections, and remediation actions
- Monitor operational risk metrics, KRIs, and loss events
- Implement controls for fraud prevention and transaction monitoring
- Process Excellence & Transformation
- Drive process standardization and automation across regions
- Lead digital transformation initiatives including:
- STP improvement
- Workflow automation
- AI / analytics-driven controls
- Optimize cost, turnaround time, and service quality
- Partner with Technology and Operations for system upgrades
- Stakeholder & People Management
- Lead and develop large multi-location middle-office teams
- Build strong partnerships with:
- Local desks (Front Office, Customer Service)
- Product Management
- Operations & Technology
- Risk, Compliance, Legal, and Finance
- Drive talent development, succession planning, and performance management
Required
Profile required
Functional Skills
- Deep understanding of Global Transaction Banking products and operations
- Strong Client Orientation.
- Strong knowledge of payments, trade finance, cash management, and liquidity
- Expertise in risk, compliance, and regulatory frameworks
Leadership & Behavioral Skills
- Strategic thinking with strong execution capability
- Excellent stakeholder and client management skills
- Strong decision-making under risk and regulatory constraints
- Change management and transformation leadership
Education & Experience
- MBA / CA / CFA / Postgraduate in Finance, Banking, or Management
- 10 + years of experience in Transaction Banking / Corporate Banking
- Prior experience leading middle office, operations, or control functions
- Exposure to global/regional banking environments preferred
Business insight
Why join us
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Business insight
At Socit Gnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are committed to support accelerating our Group's ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.
Diversity and Inclusion
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
