Key Responsibilities
1. Ownership of Tech Ops Delivery
- Own and drive the complete Commercial Technology Operations delivery portfolio covering multiple regions like AMER, EU & APAC.
- Act as the key offshore POC for the client, ensuring seamless coordination, proactive communication, and delivery governance.
- Ability to lead multiple project teams and manage a team of around 40-50 members.
- Provide leadership guidance to team leads, drive tech & process excellence.
- Oversee SLA management, quality assurance, and operational efficiency across multiple workstreams.
2. Technology Expertise
- Must have thorough understanding of latest technology tools & trends and drive automation initiatives.
- Ability to solve complex technical problems and drive automation initiatives across the projects.
- Define best technical practices for the teams, consistently upgrade the skill competencies and drive continuous improvement.
- Past experience in AWS or any cloud, SQL, Programming languages is required.
3. Project/Program Management
- Had prior experience in good project and program management of technology solutions/products.
- Ensure to review documentation, process standardization, and control adherence for reporting operations.
- Identify, highlight Risks early, create mitigation plans to address them and execute them on time at program level.
- Present regular status updates on the program with Senior stakeholders and actively participate on new initiatives.
- Ensure to drive Delivery excellence practices across his/her teams, maintains SOPs and ensure compliance with MSA
4. Stakeholder & Team Leadership
- Lead a multi-skilled offshore Tech Ops team comprising data engineers, analysts, and operations specialists.
- Collaborate closely with onshore delivery leads and client stakeholders for planning, prioritization, and impact assessment.
- Good presentation skills required to present regular updates to client stakeholders
- Foster a culture of accountability, operational excellence, and continuous improvement.
- Manage resourcing, performance reviews, and knowledge transition activities
