Account Manager / Group Account Manager
Experience: 7–10 Years
Location: Andheri West, Mumbai (Hybrid)
About the Role
We're looking for a seasoned client leader who can manage businesses, not just projects. This role requires someone who can build trusted client relationships, lead teams, drive strategic conversations, and identify opportunities for growth.
You will be responsible for ensuring client success, inspiring internal teams, and delivering work that creates meaningful business impact.
Key Responsibilities
Client Leadership
- Act as a trusted advisor to clients and develop strong long-term relationships.
- Understand client business objectives, market challenges, and growth ambitions.
- Lead key client meetings, presentations, and strategic discussions.
- Anticipate client needs and proactively recommend solutions.
Business Management
- Own account profitability, revenue growth, and overall business health.
- Identify opportunities for organic growth and cross-selling agency capabilities.
- Participate in new business pitches and growth initiatives.
Strategic Partnership
- Collaborate closely with Strategy and Creative teams to shape impactful solutions.
- Challenge briefs when required and help elevate the quality of thinking.
- Ensure all work is aligned with business objectives and brand strategy.
Team Leadership
- Lead and mentor servicing team members.
- Foster collaboration across departments and create a culture of accountability.
- Develop talent through coaching and constructive feedback.
Problem Solving & Delivery Excellence
- Resolve complex client and project challenges with confidence.
- Balance client expectations, creative ambition, and commercial realities.
- Ensure flawless execution across multiple projects and teams.
What We're Looking For
- 7–10 years of experience in Client Servicing or Account Management within an advertising agency.
- Strong understanding of branding, communications, digital, social, and integrated marketing.
- Proven experience managing large clients and complex projects.
- Excellent presentation, negotiation, and stakeholder management skills.
- Commercial acumen and business-growth mindset.
- Strong leadership and team-management capabilities.
The Ideal Candidate
- A strategic thinker who understands both brands and business.
- A natural relationship builder who earns trust quickly.
- A problem solver who remains calm under pressure.
- A service-oriented leader who puts clients and teams first.
- A collaborative team player who inspires people to do their best work.
- Someone who takes ownership and consistently raises the bar for themselves and those around them.
