Group Solutions Manager – Client Servicing

Location: Mumbai

Experience: 7-10 Years

Agency: Schbang

Role Overview

We are looking for a highly process-driven and execution-focused Group Solutions Manager – Client Servicing to lead client governance for a leading OTT platform.

This is a high-volume, operations-intensive leadership role that requires strong workflow discipline, delivery governance expertise, stakeholder management capabilities, and commercial ownership. The role focuses on operational excellence and seamless execution rather than campaign strategy development.

You will serve as the critical bridge between the client and internal cross-functional teams, ensuring timelines, processes, and commercial frameworks are managed with precision.

Key Responsibilities

1. Client Leadership & Stakeholder Management

Act as the primary point of contact for the OTT client across marketing, content, media, and operations teams.
Lead weekly/fortnightly status meetings, reporting cadences, and escalation forums.
Ensure alignment between client objectives and internal execution teams.
Build long-term, trust-driven client relationships through structured communication and transparency.
Proactively measure client satisfaction and implement improvement frameworks.

2. Operations & Delivery Governance

Own end-to-end workflow management across multiple show launches and campaigns.
Manage project timelines, trackers, approvals, documentation, and SLA adherence.
Coordinate across Creative, Media, Production, Tech, and Strategy teams to ensure seamless execution.
Identify process gaps and drive operational efficiency improvements.
Maintain delivery quality benchmarks and ensure zero-error outputs.
Manage high-volume output environments while maintaining accuracy and speed.

3. Project Management Excellence

Plan, execute, monitor, and close projects within defined scope, budget, and timelines.
Prioritize resources effectively across multiple concurrent campaigns.
Flag risks early and implement mitigation strategies.
Ensure strong governance on project documentation and version control.

4. Commercial & Financial Ownership

Manage estimates, scope tracking, change requests, invoicing, and collections.
Ensure commercial hygiene through disciplined scope management.
Protect account margins by preventing scope creep and maintaining approval documentation.
Maintain strong financial trackers and forecasting models.

5. Quality & Process Discipline

Implement structured workflows and quality assurance frameworks.
Ensure all deliverables align with client expectations and agency standards.
Drive a culture of accountability, ownership, and process rigor.

Required Skills & Competencies

7-10 years of experience in Client Servicing within a digital or integrated agency.
Proven expertise in Project Management and high-volume account handling.
Experience managing large entertainment/media brands (OTT exposure preferred).
Strong operational mindset with structured process orientation.
Excellent communication, negotiation, and stakeholder management skills.
Ability to manage fast-paced, deadline-driven environments.
Strong commercial acumen and documentation discipline.
Exceptional time management and multi-tasking capability.

Ideal Candidate Profile

Execution-focused leader with strong governance capabilities.
Calm under pressure and solution-oriented.
Detail-driven with high ownership and accountability.
Strong cross-functional collaborator.
Comfortable managing complexity and scale.

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