- Work closely with business stakeholders to gather, analyze, and document functional and non-functional requirements.
- Define and document business processes, workflows, and system functionalities.
- Translate business needs into detailed requirements, user stories, and functional specifications.
- Collaborate with cross-functional teams, including product managers, developers, testers, and business users, to ensure smooth project execution.
- Participate in requirement walkthroughs, solution design discussions, and system testing activities.
- Assist in user acceptance testing (UAT) and support business users in validating system functionalities.
- Conduct impact analysis, gap analysis, and feasibility studies for business process improvements.
- Support system implementation, change management, and post-go-live activities.
- Ensure compliance with industry standards, best practices, and regulatory requirements.
- Display strong knowledge of Information Security as this is an SME role for reviewing Risk Assessments as per IS policy and ISO 27001
- Review IS controls and assess ability and applicability for the applications / infrastructure
- Manage scope of deliverables and expectations and ensure clear and concise communication to onshore team members and other stakeholders
- Build strong relationships with various stakeholders, including but not limited to: ITAO / ITAO Delegates, ISO / TISO / Risk Managers in order to complete Assessments and Remediation management
- Proactively seek ways to improve upon existing practices and processes. Display insight and ability in identifying issues and develop successful solutions
- Work with multiple, distributed teams (across different locations)
- Provide process improvement inputs to various stakeholders involved
- Report and escalate potential risks to the management to help avoid / minimize the impact
- Develop key operational procedures and policies where necessary and ensure adherence to all such defined policies
- Focus on utilizing the capacity in an efficient and effective manner. Monthly tracker to be maintained
- Represent the process and provide inputs for the Monthly and Quarterly dashboards with performance and with any challenges faced or suggestions to improve the quality
Your skills and experience
- Experience: 12+ years of experience as a Business Analyst in a functional role, preferably in GRC.
- Education: Bachelor's/Masters degree in Business Administration, Computer Science, Information Systems, or a related field.
- Strong expertise in business process mapping, requirement elicitation, and functional documentation.
- Hands-on experience in working with Agile (Scrum/Kanban) and Waterfall methodologies.
- Proficiency in tools such as JIRA, Confluence, MS Visio, BPMN, or similar BA tools.
- Experience in creating BRD (Business Requirement Document), FSD (Functional Specification Document), and user stories.
- Ability to perform data analysis and reporting using SQL, Excel, or BI tools if applicable.
- Strong stakeholder management, communication, and analytical skills.
- Experience working with cross-functional and geographically distributed teams.
- Technology Skills: Proven capabilities / competencies in mitigating the Information Security / Application Governance / IT Control etc.
- Strong understanding of service delivery and relationship management
- Project management, analytical and problem solving skills
- Effective communication and strong interpersonal skills
- Professional certifications is an added advantage CISA, CISM, CRISC etc.
- Team player, highly motivated, practical problem solver
- Experience in global teams across different time zones and within a matrix environment
- Ability to monitor, track and clearly communicate progress, escalate issues when appropriate
