We are hiring a Reporting Developer to create and maintain dashboards and operational reports for ITSM and Helix environments. This role focuses on building visualizations and delivering actionable insights using existing data sources.
The position is execution-focused and does not include enterprise data architecture or advanced engineering responsibilities.
Responsibilities
- Develop Grafana dashboards and reports for service metrics and KPIs
- Create SQL queries to extract and analyze operational data
- Build recurring and ad-hoc reports for stakeholders
- Maintain and enhance existing dashboards
- Work with service managers to gather reporting requirements
- Ensure accuracy and performance of reporting solutions
- Document queries and reporting processes
Requirements
- 35 years experience with Grafana or similar BI tools
- Strong SQL skills
- Experience creating dashboards and operational reporting
- Ability to translate business needs into reports
- Comfortable working independently
Nice to Have
- Helix/ITSM platform familiarity
- Power BI or other reporting tools
- Basic automation/scripting
Skills: helix,reporting,grafana
