Governance & Assurance Analyst

Pay Band: 5

Country/Location: (Advant IT Park) Noida, India

Department: GSS English & Exams (IELTS Operations)

Contract Type: Fixed term contract until 31 March 2027

Closing Date: Tuesday, 17 March 2026 - 23:59 China Time (GMT +8)

- Early applications are encouraged, as this role may close sooner if an ideal candidate is identified.

Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.

Role Purpose & Accountabilities:

We are seeking a Governance and Assurance Analyst to build and manage process documentation for English and Exams operations, ensuring sustainable, scalable, and efficient service delivery. This role involves connecting with the team to understand both stated and unstated needs, developing a proactive operations delivery model that remains relevant to business requirements. Driving a culture of continual improvement on the floor is key to fostering collaboration and operational effectiveness. The role is responsible for developing strategies to achieve process excellence while managing documentation and process maps that align with audit requirements and organizational consistency.

Acts as a governance and assurance expert for the process.

Is an expert in understanding of governance frameworks and encourage use of the new practices.

Analysing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organisational benefits.

Coordinate internal and external audits.

Train the staff members audiot preparation and ensure effective implementation of knowledge management across delivery functions unit.

Encourage the staff and workers to share knowledge effectively and efficiently.

Interact with internal process owners to understand work functions and processes and gather information for improvement.

Maintain Master Document Control Listing and ensure compliance with documentation procedures.

Ensure all the Process Documents and relevant documents should be maintained in the repository.

Ensure appropriate processes and guidelines are established and implemented with respect to knowledge record retention/archival/deletion.

Work closely with Audit teams and ensure compliances with respect to documentation requirement of the processes.

Information Security and other mandatory compliances:

Read, understand and comply with the information security policies.

Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.

Ensure compliances to Organisational policies like code of conduct, IT policy etc.

Language Requirements

The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Education

A minimum of a bachelor's degree is required.

Role specific knowledge and experience:

Minimum/essential

Solid work experience as a governance and assurance analyst

Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification - communication skills will also be judged in the voice and accent assessment round.

Applicant shall have experience of getting an organisation certified to ISO 9001:2015 and have experience in documenting procedures on service management principles

Subject matter expert with MS Office and MS Visio

Desirable

Demonstrable experience of working as part of a dispersed team to deliver a service

Demonstrable experience of reacting positively to change

Benefits

21 days of annual leave per calendar year, subject to policy

14 days of public holidays per calendar year

Group Mediclaim policy

Gratuity, subject to prevailing country laws

Free library membership

Professional development - Ongoing learning and career growth opportunities to support your development.

Further Information

Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India.

Workplace type: 100% onsite work in Noida office

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.