Description
We are seeking a motivated Google Service Desk Support / IT Helpdesk professional to join our team in India. The ideal candidate will provide excellent technical support to our users, ensuring their issues are resolved efficiently and effectively.
Responsibilities
- Provide first-line technical support to users via phone, email, and chat.
- Diagnose and resolve hardware and software issues for desktop and laptop computers.
- Assist users with Google Workspace applications and tools.
- Manage and track support tickets using the IT service management system.
- Escalate complex issues to senior technical staff as needed.
- Document support processes and create user guides for common issues.
- Maintain up-to-date knowledge of Google services and IT best practices.
Skills and Qualifications
- 1-6 years of experience in IT support or helpdesk roles.
- Strong understanding of Google Workspace (Gmail, Google Drive, Google Docs, etc.).
- Proficiency in Windows and Mac operating systems.
- Familiarity with basic networking concepts and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills and attention to detail.
