KRA
1. Achieving Annual Business Objectives
2. Business Development
3. Improve Profitability
4. Operations Management
5. Hospitality Management
6. Organizational Imperatives
JOB DESCRIPTION:
1.Achieving Annual Business Objectives
- Achieve billed sales targets as per the defined business plan (DS).
- Drive consistent growth in revenue over the previous years performance.
- Ensure achievement of product group-wise business objectives and contribution targets.
- Regularly monitor sales dashboards and performance reports to track progress against objectives.
2.Business Development
- Identify and pursue new business opportunities to expand market presence within the assigned zone.
- Strengthen existing client relationships and ensure repeat business through superior service delivery.
- Support channel partners and dealers in business generation and conversion.
- Leverage digital tools such as the Product Configurator and Room Planner for enhanced customer engagement and lead conversion.
- Implement and monitor Lead Development Management (LDM) initiatives effectively.
3.Improve Profitability
- Monitor and improve product mix to optimize margins and profitability.
- Minimize display stock ageing and maintain healthy inventory levels.
- Contribute to working capital improvement through efficient collection follow-ups and order management. Support initiatives aimed at cost reduction and process efficiency without compromising customer satisfaction.
4.Operations Management
- Ensure smooth coordination between sales, supply chain, and service teams for seamless order execution.
- Track and report Key Performance Indicators (KPIs) for operational excellence.
- Maintain up-to-date records in CRM (Salesforce) to ensure accurate tracking of customer interactions and sales activities.
- Facilitate timely resolution of customer complaints and service requests to enhance overall experience.
5.Hospitality Management
- Ensure high standards of hospitality and customer service at experience centers and showrooms.
- Manage in-store displays and ensure alignment with brand guidelines.
- Assist customers with product selection through digital tools and in-person consultations.
- Enhance walk-in conversions and ensure a premium experience for every customer interaction.
