GM- Operations

About BLive

BLive is a leading electric mobility solutions platform enabling sustainable last-mile delivery at scale. We manage end-to-end EV operations including electric vehicle fleets, trained driver partners, charging solutions, and technology-led fleet management. With operations across Bangalore, Pune, Chennai, Kolkata, and Goa, BLive is at the forefront of India's EV-first logistics transition.

Role Overview

We are looking for a seasoned General Manager Operations to lead and scale BLive's multi-city electric vehicle fleet operations. This role is critical to ensuring operational excellence, asset productivity, cost control, and service reliability across all locations. The GM Operations will own end-to-end fleet performance, build scalable processes, and manage regional Operations Managers and city teams, while working closely with the CEO on strategic growth initiatives.

Key ResponsibilitiesFleet Operations & Performance

Own end-to-end EV fleet operations across Bangalore, Pune, Chennai, Kolkata (and upcoming cities).

Drive fleet uptime, utilisation, battery health, maintenance efficiency, and lifecycle cost management.

Ensure operational readiness of vehicles, charging infrastructure, and driver allocation.

Set up preventive and predictive maintenance programs for EV fleets.

Process Excellence & Scale

Design and institutionalise SOPs, playbooks, and process frameworks for operations at scale.

Implement standardised operating models across cities while allowing for local optimisation.

Continuously improve processes to enhance efficiency, safety, and cost outcomes.

Team Leadership

Lead and mentor a multi-city team comprising Operations Managers, city heads, supervisors, and executives.

Build strong second-line leadership and ensure clear performance ownership at city and regional levels.

Drive a culture of accountability, data-driven decision making, and execution excellence.

Metrics, Reporting & Governance

Define and track Key Success Metrics including:

o Fleet uptime & utilisation

o Rider hiring and retention

o Maintenance and fleet uptime

o Safety, compliance & asset loss

o SLA adherence & customer satisfaction

Review dashboards and reports; present insights and action plans to the CEO and leadership team.

Stakeholder & Cross-Functional Collaboration

Work closely with Sales, Vendor Management, Product, Technology, Finance, and HR teams.

Coordinate with EV OEMs, charging partners, service vendors, and city authorities.

Support enterprise and franchise operations with operational inputs and scalability models.

Compliance & Risk Management

Ensure statutory, safety, and regulatory compliance across all fleet operations.

Manage operational risks, asset security, loss prevention, and incident management.

Requirements

10+ years of experience in operations leadership roles.

Proven experience in Electric Vehicle fleet management, mobility operations, or logistics fleet operations.

Experience handling multi-city teams and operations.

Strong understanding of EVs, batteries, charging infrastructure, fleet maintenance, and asset management.

Track record of building processes and scaling operations in fast-growing environments.

Preferred Background

EV mobility platforms, last-mile delivery companies, logistics fleets, shared mobility, or transportation tech companies.

Experience working in high-growth startups or EV-first businesses is a strong plus.