Job Responsibilities:
- In this vital role you will be responsible for the Supplier on-boarding process and vendor master data oversight and management
- This role includes leading a small team of staff as well as an external Business Process Outsourcing (BPO) provider
- The position is critical to drive customer satisfaction across Amgen through optimum utilization of resources, systems and continuous improvements
- The Global Supplier On-boarding & Vendor Master Manager will report to the Supplier On-boarding and Requisition to Order Global Operations Senior Manager
- This role will be based in India
- Manage day to day operations and prioritization of the Supplier On-boarding team to ensure critical issues and escalations are being prioritized appropriately
- Drive decisions related to Supplier On-boarding and vendor master critical issues
- Ensure regular oversight and maintenance activities of vendor master data are being conducted on a regular basis
- Work with the team to continually make updates and improvements to the Supplier On-boarding playbook in accordance with the other Service Owners and Process Owners
- Monitor performance against service level agreements; ensure service level agreements are met; improve performance against SLAs
- Monitor the performance of the BPO in relation to supplier on-boarding activities; interact with BPO leadership to make improvements to the service level and support structure
- Ensure compliance to internal and external policies, regulations and laws applicable to the function
- Manage special projects related to the Supplier On-boarding process and ensure project milestones are being prioritized appropriately
Basic Qualifications:
- Doctorate degree
- Or
- Master's degree and 3 years of Procure to Pay experience
- Or
- Bachelor's degree and 5 years of Procure to Pay experience
- Or
- Associate's degree and 10 years of Procure to Pay experience
- Or
- High school diploma / GED and 12 years of Procure to Pay experience
- And
- Previous managerial experience directly managing people and/or experience leading teams, projects, programs or directing the allocation of resources
Preferred Qualifications:
- Bachelor's degree in business or any other highly quantitative team
- 5+ years experience in Procure to Pay processes
- Demonstrated experience working with different partner groups in a multinational corporation
- Experience working for a Global corporation
- Ability to lead global virtual teams in a dynamic environment
- Strong written, verbal communication and inter-personal skills
- Intermediate to Advanced level knowledge of office tools e.g. MS Excel/MS Word/MS Office/Smartsheet
- Be customer focused and have problem solving skills
- Ability to multi-task and work with short timelines
