Global Quality Compliance Manager

We are hiring a competent quality professional to ensure that services are delivered with quality as well as compliant to standard requirement globally including application of Shainin techniques and also ensure that team is adequately trained to deliver services seamlessly & independently without compromising the quality of services:

Qualifcation & Experience:

A qualified graduate along with 15+ years of experience with quality and compliance who is well experienced in process designing, service design, user experience, quality compliance, QC tools, statistical techniques, compliances & safety practices

Job Roles:

1. Ensure Service Organisation processes are prepared, documented and updated from time to time globally & easy to understand and follow
2. Internal quality checks are done on a regular frequency and address the gaps
3. Services are compliant as per standard requirement and guideliness
4. Root causes analysis and preventive actions to be taken
5. Application of Shainin techniques to reduce variability and improve process quality;
6. Ensure desired quality is achieved and are compliant for the services function globally
7. Quality plans are prepared and reviewed on their progress
8. The team should understand the organisation level Service Quality parameters;
9. Regular Service Quality Compliance and Quality Control checks are done on time
10. Ensure quality not being adhered to as per targets are analysed, root causes identified, remedial measures taken through the application of Shannin techniques;
11. Collaborate with different SBUs as well as Operations and others for executing Organisational Strategy;
12. Services quality strategy execution
13. Ensure Services QA team is motivated and prepared to take up newer challenges;
14. Ensure Services QA team's continuous development;
15. Ensure that service organisation quality processes are maintained & implemented through internal compliance checks globally
16. Lead the change in service improvement and ensure that all stakeholders are taken into confidence before rolling out any process modification in service operation or service organisation.
17. Process metrics are collected and analysed for improvement;
18. Root causes analysis and preventive actions are done on critical and repeatitive failures
19. Application of Shainin techniques to reduce variability and improve process quality;
20. Continuous process improvement by various tools and techniques