Global People Operations Lead

Your role and responsibilities:

As the Global HR Services Lead, you will play a central role in building the HR operations backbone of Robotics NewCo. Reporting to the Head of Global HR Operations & Services, you will lead the global HR service delivery landscape-owning back-end HR services, coordinating regional front-office teams, and ensuring operational excellence across all HR touchpoints.

You will help design, implement, and continuously improve the global HR Services model to deliver efficient, scalable, and people-centric HR support. Your leadership will shape how employees experience HR globally, while contributing to the unique carve-out culture of Robotics NewCo-hands-on, agile, and tech-forward.

The work model for the role is: hybrid

You will be mainly accountable for:

• Design and implement the global HR Services model, ensuring efficient, scalable, tech-enabled HR lifecycle processes and a consistent, high-quality employee experience worldwide.

• Oversee global HR operations, coordinating regional HR leads, ensuring compliance with local regulations, and driving service excellence through digitization, automation, and strong governance.

• Manage HR systems, tools, and data, partnering with Payroll and Finance to ensure seamless HRIS-Payroll integration, data integrity, and effective employee self-service.

• Drive continuous improvement, implementing KPIs/SLAs, optimizing processes, expanding people analytics capabilities, and leading service automation initiatives.

• Collaborate and influence across HR and the business, nurturing a customer-centric culture, advising leaders, and managing external vendors to ensure efficiency and cost-effective delivery.

Qualifications for the role:

• Degree in HR, Business Administration, Information Systems, or related field relevant certifications are an advantage.

• 7+ years of experience in HR operations, HR services, shared services, or HR systems management-preferably in technology, robotics, or innovation-driven industries (experience with service design and setup an advantage).

• Experience working in complex, international environments.

• Strong foundation in HR service delivery, process governance and good knowledge of payroll systems and processes

• Hands-on expertise with HR systems, digital tools, and end-to-end HR processes (experience with Workday and ServiceNow or similar platforms an advantage).

• Understanding of people analytics concepts and comfort working with data-driven insights.

• A proactive, solution-oriented mindset with the ability to balance operational ownership and strategic execution.

• Strong stakeholder management and communication skills, with the ability to coordinate across regions and cultures.