What You'll Do
If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to hire
Global Payables Operational Excellence Manager in
Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in
who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
- Operational Excellence Manager is responsible for driving continuous improvement across the Global Payables function
- This role leads strategic initiatives to optimize end to end processes, enhance efficiency, reduce costs, and improve service delivery, identify and drive for process improvement and operational metrics performance improvement
- Leverage Eaton Lean system methodologies and collaborate cross-functionally to implement sustainable improvements aligned with functional goals
- This role requires close partnership with stakeholders in SCM, Business, Finance, and GFA to identify inefficiencies and deliver sustainable solutions
- With a sharp eye for process improvement, address the key operational challenges like invoice holds, payment delays, and outstanding GRIR (Goods Receipt/Invoice Receipt) items by pinpointing root causes and driving integrated fixes across systems and teams
- A natural change agent, to thrive in dynamic environments and excel at executing complex, high-impact transformation projects that boost operational performance and deliver measurable results
- End-to-End Process Reengineering
- Lead transformation initiatives across Global Payables
- Identify gaps in current-state processes, develop action plans by working with upstream & downstream stakeholders to seamless execution and implementation
- Evaluate improvement opportunities impacting Global payable process by collaborating with relevant stakeholders ( SCM, Business, IT & Delivery Partner)
- Ensure PTP processes comply with internal controls, regulatory requirements, and audit standards
- Partner with Genpact, plant operations, supply chain, Logistic COE, Tax and finance teams to streamline invoice processing, Holds resolution, GRIR resolution, and vendor payments
- Align transformation efforts with global payable goals, Holds reduction initiative, technology integration introduced by SCM
- Work with process owners and regional tower lead to integrate business process seamless in global process
Qualifications
Requirement:
- Masters Degree, or equivalent, in Accounting, Finance. Knowledge on Supply Chain process
- 15 - 20 years of varied accounting, information systems, finance or shared services experience
- Strong MS office skills, project management tools, Power BI
- Strategic thinking and critical thinking with a hands-on approach to problem-solving.
- Ability to influence and collaborate across global teams;
- Familiarity with shared services and global process ownership models.
- Experience in change management and stakeholder engagement.
- Strong assertive leadership / motivational skills
- Highly motivated / self directed
- Strong customer service orientation
- Experience in quality initiatives, value stream mapping
- Oracle and SAP Financial systems experience;
- Ability to manage multiple priorities, communicate clearly, and align stakeholders toward a shared goal
- Identify inefficiencies and lead initiatives to streamline PTP processes (e.g., invoice processing, vendor management, payment cycles).Apply Lean, Six Sigma, and other methodologies to eliminate waste and improve cycle times
- Develop and maintain process documentation and standard operating procedures
- Ensure that process changes support lean principles, integrate technology to increase touchless process & work with delivery partner on ideas & innovation
Skills
- Evaluate emerging technologies and pilot innovative solutions to future-proof operations
- Partner with cross-functional teams including Procurement, Tax, IT (SAP S/4HANA, Oracle R12, SCF, Ariba), and Business Units to co-create sustainable solutions
- Facilitate workshops, training sessions, and communication plans to drive adoption and minimize resistance
- Act as a bridge between business needs and technical teams to ensure seamless implementation
- Work with process owners and regional tower leaders to support in global / regional initiatives
- Lead cross-functional projects focused on operational excellence in Purchase to Pay process
- Manage transformation and continuse improvement projects from ideation through execution, ensuring alignment with functional objectives and timelines
- Define project scope, milestones, resource plans, and success metrics
- Conduct post-implementation reviews to capture lessons learned and refine future initiatives
- Change management - work with change management leader to ensure seamless awareness, knowledge and implementation of process or technology changes
- Performance Monitoring & Reporting
- Establish and track KPIs and dashboards to monitor operational performance
- Analyze data to identify trends, root causes, and opportunities for improvement
- Present findings and recommendations to leadership
- Use KPIs and analytics to monitor process performance and identify areas for continuous improvement
- Develop dashboards and reporting tools to track transformation impact (e.g., invoice cycle time, pay term analysis, GRIR backlog, Holds trend & root cause analysis)
- Present insights and recommendations to leadership for strategic alignment
- Provide coaching and training on continuous improvement tools and techniques
- Foster a culture of operational excellence and innovation across the PTP team
- Support change management efforts to ensure adoption of new processes
