Global IT Production Management Specialist - India (Remote)
Job Details
Position Purpose
- Member of the Global Production Management team that provides second level support for global production management processes and engage business partners and customers for production process issue resolution.
- Manage and improve IT environment maintenance activities such as outages and releases and support IT projects with production process implementation. Functions as an analytical & administrative resource for Global Production Management.
- Additionally, provides support within the wider Application Infrastructure Services group. Helping to drive increased automation and orchestration within the scope of team services and to expand usage of Cloud Native services
Major/Key Accountabilities
- Supports automation and orchestration of services within the function, including expansion of Cloud Native services on our AWS and Azure platforms
- Manage daily production processes such as batch jobs, interfaces, and file transfers across multiple Enterprise Applications
- Manage Month-end and Year-end production processing activities
- Manage the co-ordination and orchestration of system and whole environment planned outages and releases.
- Support IT projects with implementation of new production processes
- Provide technical support for environments and tools used by GPM team to manage production processes
- On-call responsibilities for 24x7 global applications
- Maintain Documentation to a high standard
Challenges/Problem Solving
- Strong problem solving, organization, decision-making, communication, and time management skills
- Fast past environment
- Ability to multi-task
Experience
- 3 - 5 years experience with BMC Control-M or other job scheduling applications.
- 1 - 3 years experience with SAP Applications and other business applications.
- 1-3 years experience with AWS and/or MS Azure Cloud services
Skills and Knowledge
- BMC Control-M
- SAP Applications
- AWS and/or MS Azure cloud services
- Automation/Orchestration tools such as XL-Release & Ansible
- Programming and Unix scripting knowledge
- Strong analytical skills and continual improvement mindset
- Knowledge of computer programs including strong Excel, Outlook or similar programs
Qualifications
Essential Qualifications
Bachelor's Degree, ideally in Computer Science, Management Information Systems, Engineering, Mathematics or a relevant Business field, or equivalent education/experience
Desirable Qualifications
- SAP applications
- AWS and/or MS Azure cloud certifications
