We are seeking a proactive Global HR Operations Specialist to assist in the processing of accurate and timely payroll. The ideal candidate will have 0-3 years of experience and will be responsible for managing the employee lifecycle, from onboarding to offboarding, while ensuring compliance with local labor laws.
Roles and Responsibilities
Onboarding & Offboarding:
- Manage the end-to-end onboarding and offboarding processes according to defined SLAs (Service Level Agreements).
- Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions.
- Trigger communication workflows and ensure document compliance.
Employee Helpdesk Management:
- Resolve HR-related help requests in a timely and empathetic manner.
- Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries.
- Maintain documentation and response logs for audits and process improvements.
Compliance & Labor Law Adherence:
- Stay updated with labor laws and statutory regulations in assigned countries.
- Ensure all HR processes and documentation are compliant with local employment laws.
- Work closely with legal teams to implement policy updates.
SLA Monitoring & Reporting:
- Track service level agreements for onboarding/offboarding and help requests.
- Generate weekly/monthly reports on operational efficiency and issue resolution metrics.
- Identify process gaps and suggest continuous improvement initiatives.
Skills Required
- Experience:03 years of experience in HR operations or employee lifecycle management.
- Technical Knowledge: A strong understanding of HR processes and local labor laws (India region is a plus).
- Communication: Excellent communication and stakeholder management skills.
- Problem-Solving: The ability to work in a fast-paced, global environment and resolve help requests in a timely manner.
- Software: Familiarity with HR systems (e.g., Zoho People, BambooHR) is a plus.
