Global Head of IT Operations Transformation

Michael Page

Pune, India

15-17 Years

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Posted 2 months ago
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Early Applicant

Job Description

Be part of a global brand transforming its entire tech backbone.
Work with leaders who genuinely empower innovation and ownership

Job Description

Lead global ITSM transformation (ITIL v4 | ServiceNow MSP)
Build L1 & L1.5 operating models internally
Drive Release Management modernization (CI/CD, automation, governance)
Implement Global CMDB & Asset Management
Govern vendor delivery (Capgemini Phase 2)
Establish governance, KPIs, reporting
Ensure operational readiness, adoption & BAU handover
Business case, ROI, budgeting alignmentClose Phase 2 of ITSM design/implementation
Establish global process maturity move towards Level 3+
Create single global CMDB + asset repository
Standardize Incident / Problem / Change / Release / Event / Config mgmt
Create global governance cadences (weekly, monthly, quarterly)

The Successful Applicant

A successful Global Head of IT Operations should have:

15+ years in IT Operations with real transformation leadership experience.
Expert in ITIL v4, ITSM uplift, ServiceNow models, and global process design.
Strong in vendor governance, operatingmodel creation, and KPI/ROI ownership.
Strategic, polished communicator who can influence senior stakeholders.
Thrives in complex, multiregion environments and builds structure from chaos.
Confident leading Release Management, CMDB, and Asset Management modernization.
A changeagent who brings clarity, consistency, and longterm operational maturity.

What's on Offer

Competitive remuneration package.
Opportunities for professional growth and development.
A chance to lead IT operations in the Transport & Distribution industry.
A collaborative and innovative work environment.

This is an exciting opportunity for professionals in the Technology department to make a significant impact. If you are ready to take on the role of Global Head of IT Operations, we encourage you to apply.

More Info

Job Type:

Permanent Job

Function:

Technology

Employment Type:

Full time

About Company

Michael PageJob Source: www.michaelpage.co.in

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 139546311

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