Be part of a global brand transforming its entire tech backbone.
Work with leaders who genuinely empower innovation and ownership

Job Description

Lead global ITSM transformation (ITIL v4 | ServiceNow MSP)
Build L1 & L1.5 operating models internally
Drive Release Management modernization (CI/CD, automation, governance)
Implement Global CMDB & Asset Management
Govern vendor delivery (Capgemini Phase 2)
Establish governance, KPIs, reporting
Ensure operational readiness, adoption & BAU handover
Business case, ROI, budgeting alignmentClose Phase 2 of ITSM design/implementation
Establish global process maturity → move towards Level 3+
Create single global CMDB + asset repository
Standardize Incident / Problem / Change / Release / Event / Config mgmt
Create global governance cadences (weekly, monthly, quarterly)

The Successful Applicant

A successful Global Head of IT Operations should have:

15+ years in IT Operations with real transformation leadership experience.
Expert in ITIL v4, ITSM uplift, ServiceNow models, and global process design.
Strong in vendor governance, operating‑model creation, and KPI/ROI ownership.
Strategic, polished communicator who can influence senior stakeholders.
Thrives in complex, multi‑region environments and builds structure from chaos.
Confident leading Release Management, CMDB, and Asset Management modernization.
A change‑agent who brings clarity, consistency, and long‑term operational maturity.

What's on Offer

Competitive remuneration package.
Opportunities for professional growth and development.
A chance to lead IT operations in the Transport & Distribution industry.
A collaborative and innovative work environment.

This is an exciting opportunity for professionals in the Technology department to make a significant impact. If you are ready to take on the role of Global Head of IT Operations, we encourage you to apply.

Global Head of IT Operations Transformation