Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG. ES brings together business-critical operations - such as Procurement & Payables, Global Finance & Operations, and Executive Support Services - alongside specialist expertise including Real Estate, Travel, and Meetings & Events. United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery. In doing so, ES creates cost advantage and strengthens BCG's market differentiation, while reducing risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world.
ES is seeking an enterprise-minded leader to serve as Global Finance & Operations Services (GF&OS) Senior Director, based in our GS Delhi Hub. Reporting to the Global GF&OS Leader, this role anchors senior leadership for GF&OS, and by extension Enterprise Services, in Delhi with end-to-end accountability for a global portfolio spanning multiple finance and operations service offerings. This portfolio carries responsibility for significant transaction volumes, enterprise risk exposure, and senior stakeholder visibility, and plays a critical role in enabling enterprise performance.
In partnership with GF&OS leadership, you will set strategy, operating standards, and capability direction for teams delivering global mandates across multiple service offerings, ensuring the function is equipped to meet evolving enterprise needs. Together, you will strengthen and position GF&OS as a resilient, scalable, technology-enabled function that drives operational excellence, innovation, and enterprise value.
This role sits at the center of GF&OS's continued evolution, offering the opportunity to shape how the function grows in scope, capability, and global impact over time. As GF&OS expands, the role has potential to evolve into broader function leadership and serve as part of the succession pathway as GF&OS continues to grow.
It is a distinctive opportunity to help shape and scale a global finance operations platform at a pivotal moment in its evolution, with direct and visible impact on enterprise performance and resilience.
Core Accountabilities
- Operational Excellence & Control Rigor
Own global delivery performance across multiple nonrecord-to-report finance and operations service offerings which include time & expense auditing and analytics, expense and time management, risk operations, information exchange (infoEx), client and CapEx operations, and policy, content, and data management. You will be accountable for financial integrity, control effectiveness, efficiency realization, consistently high service performance, and resilience at scale, while driving standardization and efficiency across geographies. You will operationalize and continuously strengthen governance frameworks, performance metrics, and control structures to ensure consistent standards and transparency across the platform.
- Strategic Vision, Innovation & Scalable Growth
You will provide the strategic vision and sponsorship to accelerate GF&OS's evolution into a highly technology-enabled, automation-forward service platform. Leading modernization efforts across process redesign, digital enablement, and thoughtful AI adoption, you will drive greater scalability, efficiency, and operational resilience. In close partnership with GF&OS leadership, you will also help shape the future operating modelincluding geographic footprint strategy (e.g., Lisbon and Costa Rica), capability expansion, and service integrationto ensure the platform is positioned for sustainable growth.
- People Leadership & Stakeholder Partnership
You will own GF&OS stakeholder management with System Heads of Finance for the assigned service offerings, acting as their Operational Finance business partner across both strategy and delivery. This includes leading structured service performance and KPI reviews, addressing escalations, and aligning on continuous improvement priorities to strengthen confidence in GF&OS delivery and innovation. You will also build and develop a high-performing leadership team, strengthening capability, succession, and accountability across the platform.
Success will be measured through platform-level outcomes including close-cycle performance, transaction accuracy, control effectiveness, audit results, productivity metrics, stakeholder confidence, escalation trends, and execution of cross-functional strategic initiatives
What You'll Bring
- Extensive experience operating at the most senior levels of finance and operations leadership, shared services, or enterprise platforms
- Demonstrated accountability for performance and transformation at scale
- Experience leading large, globally distributed teams
- Proven ability to deliver results in a complex global environment, influencing senior finance leaders across regions, nationalities, and cultural contexts
- Sound financial and risk judgment, with commitment to controls and integrity
- Ability to scale talent and build leadership depth
- Experience with automation or digital enablement initiatives.
Additional info
YOU'RE GOOD AT
- Leading with credibility and calm in complex, matrixed environments
- Applying strong finance judgment, with a clear understanding that accuracy and controls underpin enterprise trust
- Defining strategies and translating into scalable operating models over time
- Sponsoring automation and AI adoption thoughtfully, with an eye toward learning and evolution
- Influencing across geographies and functions without relying on formal authority
- Navigating sensitive escalations with clarity, judgment, and empathy
- Building cultures that deliver results while growing future leaders
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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