Global Finance & Operations Senior Manager – Knowledge Enablement and Policy Management

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Founded in 2022, the Enterprise Services (ES) organization delivers efficient, resilient, and scalable services globally, supporting BCG's diverse teams. It is an evolving BCG organization that is predominantly focused on providing Global Business Services (GBS) activities to every part of BCG. It includes a range of business-critical services and expertise, including Global Finance & Operations Services (GF&OS), Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView (Lead-to-Cash), Real Estate, Executive Support Services, and Business Insights and Analytics supported by transversal expertise in our product portfolios and excellence functions.

The Global Finance & Operations Senior Manager - Knowledge Enablement & Policy Management is accountable for maintaining the integrity, quality, and usability of BCG policies and policy related documents within the Digital Asset Management (DAM) platform. This role ensures that all policies at BCG are governed consistently, accurately maintained, properly classified, and discoverable through internal AI solutions.

Working closely with policy owners and subject matter experts, this role acts as both a governance lead and a content librarian, ensuring policies are current, compliant, and supported by high-quality metadata and lifecycle management.

Key Responsibilities

Policy Governance & Lifecycle Management

• Enforce policy governance standards around ownership, policy clarity, metadata tagging, and classification.
• Ensure adherence to review cadences, version control, approval workflows, and retention rules.

DAM Administration & Content Librarian

• Serve as the primary steward of policy content within the DAM platform through review of new policy additions, policy content changes, and approving policy ownership changes.
• Ensure policies are correctly structured, tagged, categorized, and linked using standardized metadata.
• Enabling resolution of overlaps across global / local policy variants through collaboration with policy owners and functional leadership.
• Monitor and improve content quality, accuracy, and usability.

Metadata and Taxonomy

• Define and maintain policy taxonomies, naming conventions, and metadata standards. Leverage enterprise taxonomies where possible through partnership with Enterprise Data team
• Refine metadata models to support business change, regulatory, operational, and user needs.

Stakeholder & SME Collaboration

• Work directly with policy owners and subject-matter experts across functions and geographies.
• Act as a central point of coordination between policy stakeholders and product teams

Compliance, Risk & Audit Support

• Track policy exceptions, deviations, and dependencies where required.
• Generate reports and dashboards on policy status, review cycles, and compliance metrics.

Continuous Improvement & Enablement

• Identify opportunities to streamline policy processes using DAM capabilities and automation.
• Develop and deliver training and guidance for policy owners and contributors.
• Enforce adoption of the DAM as the authoritative policy repository

What You'll Bring

• Bachelor's degree in Information Management, Business, Data Management or other related field.
• 12+ years of experience in content governance, policy management, knowledge management, or DAM (data asset management) administration.
• Hands-on experience working with DAM, content management systems, or document repositories.
• Strong understanding of governance models, version control, and content lifecycle management.
• Experience working in a complex, global organization.
• Strong analytical and documentation skills with exceptional attention to detail.

Who You'll Work With

We pride ourselves on a collaborative working environment and utilize digital tools to foster that collaborative environment across a global company. The Global Finance and Operations Service (GF&OS) aims at providing best in-class operational excellence and execution through partnership, building trust and credibility. It provides a foundation to ensuring smooth operations, coordinating change and ensuring performance of individual processes with high service levels.

Additional info

WHAT YOU'RE GOOD AT

• Prioritizing and problem-solving in a fast paced collaborative and service-oriented environment
• Adept at stakeholder management
• Excellent analytical and problem-solving skills - strong attention to details
• Strong initiative and willingness to take on projects in a proactive manner
• Ability to work in a fast-paced, high-pressure environment excellent time management skills and ability to meet tight deadlines
• Excellent oral and written communication skills & effective listening skills
• Relationship building, partnering and collaboration
• Committing to improvement through feedback and self-reflection, learning new topics & skills
• Strong customer orientation and flexible to business needs
• Utilizes sound judgment in dealing with work flow and uncertain situations
• Handles situations with confidence, understanding and tact
• Ability to respect all BCG information as personal and confidential

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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